Armando Ceballos
Jarrell,TX
Overview
7
7
years of professional experience
Work History
Bilingual Patient Care Coordinator
A&P Quality Care Medical
Austin
07.2022 - Current
- Communicate with patients and their families for monthly resupply orders
- Contact physician’s offices to confirm prescription orders
- Verify insurance, collect copays and coinsurance
- Thoroughly review and update patient’s demographics, and PCP as needed
- Submit proper paperwork to insurance for authorization such as Title 19’s, CCP, LMN and CMN forms
- Log authorization on the Brightree system and upload authorization documents
- Communicate effectively with Respiratory Therapists, Dietitians, and technicians to provide excellent patient care
- Create new ways to assist with workflow and process improvement
- Provide translation services to the billing department, respiratory therapists, and other departments as needed
- Attend marketing events to promote the company.
Patient Service Representative
People’s Community Clinic-Women’s Health Center & Adult Care
Austin
07.2020 - 07.2023
- Greet patients promptly upon their arrival at the clinic utilizing excellent customer service
- Completed entire check-in process as patients arrive in a timely, efficient manner
- Thoroughly review and update patient demographics, income, insurance and sliding fee as indicated
- Communicate effectively with back-office support staff and other departments including MD’s and Providers
- Flexibility to adapt to daily changes in routine or assignments
- Monitor wait times in the waiting area and communicate delays to the patient and clinical staff
- Manage late-arriving patients per policy and no-show appointments as appropriate
- Collect co-pay and accurately reconcile daily cash.
Produce Perishables Representative
Whole Foods Market
Austin
05.2019 - 07.2020
- Provide customer service by telephone or in person
- Stock and rotate products to ensure produce freshness
- Suggested selling techniques to help meet department sales
- Merchandise products effectively
- Assist other departments as needed.
Inventory Control
Solomon Corp.
Georgetown
05.2017 - 12.2019
- Took quarterly inventory to ensure transformers were available and ready for sales
- Reported annual losses to the management team and found new ways to help reduce losses and increase sales for the company
- Verified the shipping and receiving of units when exiting and arriving at the facility
- Entered schematic measurements and entered data which included images of units.
Education
Associate of Science - Business Administration
Austin Community College
Austin, TX05-2022
Skills
- Fluent in Spanish and English
- Proficient in: Microsoft Word, Excel, PowerPoint, Outlook, Teams and Adobe Syspro, Cisco Calling System and Brightree systems
Honor Awards
- Scholastic Leadership Roll
- Phi Theta Kappa Honor Society
Timeline
Bilingual Patient Care Coordinator
A&P Quality Care Medical
07.2022 - Current
Patient Service Representative
People’s Community Clinic-Women’s Health Center & Adult Care
07.2020 - 07.2023
Produce Perishables Representative
Whole Foods Market
05.2019 - 07.2020
Inventory Control
Solomon Corp.
05.2017 - 12.2019
Associate of Science - Business Administration
Austin Community College