Armando De Leon Ponce
Northglenn,CO
Summary
I've been in the food industry for more than 10 years, and I love working in this industry. I provide excellent customer service to guests and have a strong work ethic. I know how to work with Toast POS system, and I have my TIPS certification on alcohol training. I like to provide smiles to my guests, and I enjoy providing a good experience.
Motivated Server with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences.
Dependable Server successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Server
Los Dos Potrillos Mexican Restaurant
01.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Know how to work with Toast POS system.
Server
Olive Garden Restaurant
10.2021 - 10.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Manager
Taco Star
05.2017 - 09.2021
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
Education
High School Diploma -
Coronado High School
Colorado Springs, CO07.2005
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Toast POS system knowledge
Certification
- TIPS Training - 2025
- Toast POS system knowledge
Languages
Spanish
Native or Bilingual
Timeline
Server
Los Dos Potrillos Mexican Restaurant
01.2024 - Current
Server
Olive Garden Restaurant
10.2021 - 10.2023
Manager
Taco Star
05.2017 - 09.2021
High School Diploma -
Coronado High School
- TIPS Training - 2025
- Toast POS system knowledge
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