Prisma Lerma
Parker,CO
Summary
As an enthusiastic and results-oriented individual, I possess a rapid learning capacity and adeptly identify solutions to challenges. I consistently meet my personal goals and, in doing so, contribute to the achievement of the company’s objectives and surpass its established standards.
Overview
23
23
years of professional experience
Work History
Customer Service
Los Dos Potrillos Mexican Restaurant
10.2023 - Current
- Optimized support procedures for faster response rates.
- Resolved passenger concerns effectively to enhance overall customer satisfaction.
- Enhanced client base with superior customer service.
- Monitored and evaluated performance to optimize customer interactions.
Quality Control Inspector
Albea Cepillos De Matamoros
08.2014 - 07.2023
- Communicated with production team members about quality issues.
- Inspected quality of products, taking note of functionality, appearance and other specifications.
- Inspected incoming and outgoing materials for accuracy and quality.
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
- Performed visual inspections and non-destructive tests where appropriate.
- Improved product quality by conducting thorough inspections and identifying defects in a timely manner.
- Identified and documented quality discrepancies for management to develop resolutions.
- Performed root cause analysis to identify and resolve defects, improving quality standards.
Quality Assurance Analyst
AFX Industries
03.2002 - 07.2012
- Mentored and coached team members on QA topics and strategies.
- Participated in regular meetings with cross-functional teams to discuss progress updates, communicate concerns or challenges, and ensure alignment of project goals.
- Reported progress, test metrics and results to project stakeholders.
- Maintained comprehensive knowledge of relevant industry regulations and standards, ensuring compliance throughout the QA process.
Education
Associate Of Business Administration - Business
06.2013
Skills
- Customer service
- Quality assurance
- Root cause analysis
- Data analysis
- Inspection techniques
Professional in quality assurance with over 13 years of experience monitoring and coordinating quality assurance responsibilities such as techniques, evaluations, questionnaires, supervisory, and audits A specialist in quality assurance with insight into quality systems, risk analysis, conflict management, and customer care Possesses problem-solving, interpersonal, and demonstrated leadership skills to build effective interactions with work teams and costumers
- Team leadership
- Defect identification
- Customer service and engagement
- Microsoft Office 365
- Outlook
Timeline
Customer Service - Los Dos Potrillos Mexican Restaurant
10.2023 - Current
Quality Control Inspector - Albea Cepillos De Matamoros
08.2014 - 07.2023
Quality Assurance Analyst - AFX Industries
03.2002 - 07.2012
Liceo Profesional - Associate Of Business Administration, Business
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