Armando Dugall
Frisco,TX
Summary
Talented professional, knowledgeable leader and dedicated problem solver. Over 10 years of management experience years ranging in multiple work settings. Attentive to detail with experience in coordinating projects, programs and improvements with an IT background.
Overview
19
19
years of professional experience
Work History
Technical Project Manager- Retail Store Technology
T-Mobile
10.2022 - 11.2023
- Managed successful execution of 35 national retail technology projects, ensuring on-time delivery and adherence to milestones
- Enhanced project cost-effectiveness by developing and implementing bid outs, leading to multiple reductions in project expenses
- Coordinate with general contractors, landlords, T-Mobile engineering and ISP teams to ensure all teams were properly communicating for project completion.
Engineering Project Coordinator – RF Small Cell / Venues
T-Mobile
01.2021 - 10.2022
- Managed over 500 Small Cell projects and 10 Venue projects, each with budgets exceeding $1 million
- Facilitated procurement processes by generating Purchase Orders (POs) and Purchase Requisition (PR) requests through Ariba, Scope Worker, and ESRT systems
- Performed site walks on small cell and venue projects with project managers and vendors.
Assistant Store Manager
T-Mobile
02.2016 - 01.2021
- Develop strategies to improve customer service, drive sales and increase profitability
- Work with B2B managers for potential new business accounts while using Salesforce
- Have operational control by having finance and budget planning of the store.
Retail Store Manager
Sprint
03.2012 - 02.2016
- Drive sales through sales staff to attain daily, weekly, and monthly sales quotas
- Manage profit and loss, recruiting, and workplace scheduling with store manager
- Manage store placement, store branding, and proper display techniques to create inviting impression for customers.
Technical Service Manager
KHL Sprint
11.2010 - 03.2012
- Recruit, train, and supervise a team of cellphone repair technicians
- Ensure that repairs are completed accurately and within established turnaround times, meeting or exceeding quality standards and customer expectations
- Serve as primary point of contact for customer inquiries, concerns, and escalations.
IT Help Desk
Herbalife
06.2010 - 10.2010
- Provided first-level technical support to end-users, resolving issues related to hardware, software, and network connectivity
- Assisted users with account setups, password resets, and email configuration
- Documented and tracked support tickets using help desk software, ensuring timely resolution and follow-up.
Satellite Dish Installer
Dish Network
04.2008 - 05.2010
- Install satellite TV systems, including satellite dishes, receivers, and associated wiring
- Troubleshoot and diagnose technical issues related to satellite TV systems, including signal loss, alignment problems, and equipment malfunctions
- Conduct site surveys to assess installation requirements, including optimal dish placement and cable routing.
Technical Support Manager
DIRECTV
06.2005 - 03.2008
- Oversee day-to-day operations of technical support department, including managing service queues, assigning tasks, and ensuring timely resolution of customer inquiries and issues
- Monitor key performance indicators (KPIs) such as call resolution times, customer satisfaction scores, and first-call resolution rates to drive performance improvements
- Provide strong leadership and guidance to technical support team, including hiring and training.
Video Game Tester
Activision
12.2004 - 06.2005
- Play pre-release versions of video games, thoroughly testing various aspects of gameplay, mechanics, and performance across different platforms
- Identify and document software defects, glitches, and other issues encountered during gameplay using designated bug tracking tools and software
- Exposed and learned video game production life cycle while doing Pre-Alpha/Alpha/Beta testing phases.
Skills
- Critical thinker / Problem solver
- Project / Milestone Forecasting
- Team & Operation Management
- Cross functional Leadership
- Agile / Waterfall Methodologies
- Escalation Management
- Vendor Management
- Technical project planning
- Technical Troubleshooting
- Project budget allocation
- Team Management
- IT Infrastructure
- Customer Needs Assessment
- Technology Implementation
- End-user support
- IT Troubleshooting
Timeline
Technical Project Manager- Retail Store Technology
T-Mobile
10.2022 - 11.2023
Engineering Project Coordinator – RF Small Cell / Venues
T-Mobile
01.2021 - 10.2022
Assistant Store Manager
T-Mobile
02.2016 - 01.2021
Retail Store Manager
Sprint
03.2012 - 02.2016
Technical Service Manager
KHL Sprint
11.2010 - 03.2012
IT Help Desk
Herbalife
06.2010 - 10.2010
Satellite Dish Installer
Dish Network
04.2008 - 05.2010
Technical Support Manager
DIRECTV
06.2005 - 03.2008
Video Game Tester
Activision
12.2004 - 06.2005
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