Armando Franco
Chicago,IL
Summary
Driven banking professional with expertise in building relationships and retaining small business customers. Successful analyzing accounts and current packages in order to propose updates and correct problems. Good communication, multitasking and planning abilities. Dedicated professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
11
11
years of professional experience
Work History
Relationship Business Banker
Citibank
12.2021 - Current
- Increased customer satisfaction by providing business banking solutions and exceptional customer service.
- Collaborated with team members to achieve branch sales targets and enhance overall productivity.
- Identified opportunities for cross-selling products, resulting in higher revenue generation.
- Expanded the bank's client base through strategic networking, business development initiatives, and targeted marketing efforts.
- Conducted regular client meetings to discuss financial goals, review account performance, and address concerns or opportunities for improvement.
Bank Manager
Citibank
08.2017 - 12.2021
- Managed banking operations for smooth daily transactions, ensuring accuracy and compliance with regulations.
- Developed a loyal customer base through personalized service and tailored financial solutions.
- Built strong relationships with local businesses, fostering partnerships that benefited both parties.
- Led efforts for branch growth, successfully achieving targeted loan portfolio expansion while maintaining credit quality.
- Supported financial director with special projects and additional job duties.
- Coached and mentored staff to improve job performance, resulting in higher productivity and employee retention.
Personal Banker
Citibank
05.2013 - 08.2017
- Enhanced client retention with proactive follow-ups and timely resolution of account issues.
- Boosted sales of bank products through effective cross-selling and up-selling techniques.
- Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
- Contributed to a positive work environment, fostering teamwork among colleagues to enhance productivity levels.
- Supported managers in implementing operational improvements that increased efficiency across the branch network.
Education
No Degree - Business Administration And Management
Moraine Valley Community College
Palos Hills, ILHigh School Diploma -
KELLY HIGH SCHOOL
Chicago, IL05.2004
Skills
- Industry knowledge
- Loan structuring
- Credit assessment
- Client relationship management
- Problem-solving abilities
Accomplishments
Leader in Excellence Award
Number one Business Relationship Manager in 2023
Closed the largest business SBA loan in Citibank (5 million)
Small Business Champion for the Area
Languages
Spanish
Native or Bilingual
Timeline
Relationship Business Banker
Citibank
12.2021 - Current
Bank Manager
Citibank
08.2017 - 12.2021
Personal Banker
Citibank
05.2013 - 08.2017
No Degree - Business Administration And Management
Moraine Valley Community College
High School Diploma -
KELLY HIGH SCHOOL