Ryleigh Poloa
Colorado Springs,CO
Summary
Universal Banker with documented cash handling experience and strong aptitude for customer service. Competently educates customers on banking options and recommends appropriate products and services to meet financial needs. Leverages people skills to securely process teller transactions, resolve issues and refer customers to business partners for advanced relationship development.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Business Banker
Academy Bank
07.2023 - Current
- Increased client satisfaction by providing tailored financial solutions and personalized banking services.
- Enhanced customer retention through building strong relationships and addressing concerns promptly.
- Improved customer satisfaction by providing efficient and accurate transaction processing.
- Enhanced branch security through vigilant monitoring of suspicious activities and timely reporting to supervisors.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
Signature Banker
Pueblo Bank And Trust
01.2022 - 06.2023
- Increased client satisfaction by providing tailored financial advice and personalized banking solutions.
- Strengthened customer relationships through attentive service and prompt resolution of inquiries.
- Enhanced bank profitability by effectively cross-selling various financial products and services.
- Streamlined operations, implementing efficient processes to improve overall productivity and performance.
- Streamlined account opening processes for increased efficiency in new customer onboarding.
- Supported branch operations, ensuring compliance with all federal and state regulations as well as bank policies.
Bartender
Penrose Pizzeria And Pub
05.2021 - 11.2021
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
Veterinary Technician
Eskridge Vet Clinic
04.2020 - 02.2021
- Improved patient care by assisting veterinarians in diagnosing and treating animals.
- Enhanced client satisfaction by providing compassionate care for pets during their appointments.
- Reduced errors in diagnostic testing by maintaining up-to-date knowledge on veterinary practices and techniques.
- Streamlined workflow, ensuring accurate record-keeping and timely communication with clients regarding treatment plans.
Retail Sales Associate
Big 5 Sporting Goods
07.2018 - 01.2020
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Increased sales revenue through effective product recommendations tailored to individual customers.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
Education
High School Diploma -
Coronado High School
Colorado Springs, CO05.2018
Skills
- Teller Support
- Portfolio Management
- Strategic planning
- Analytical thinking
- Adaptability
- Client relationship management
- Attention to detail
- Industry knowledge
- Team leadership
- Problem-solving abilities
- Conflict resolution
- Time management
- Account Updating
- Drawer Balancing
- Regulatory Compliance
- Fraud Detection
Certification
- CNP - Certified Notary Public
Timeline
Business Banker
Academy Bank
07.2023 - Current
Signature Banker
Pueblo Bank And Trust
01.2022 - 06.2023
Bartender
Penrose Pizzeria And Pub
05.2021 - 11.2021
Veterinary Technician
Eskridge Vet Clinic
04.2020 - 02.2021
Retail Sales Associate
Big 5 Sporting Goods
07.2018 - 01.2020
High School Diploma -
Coronado High School
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