Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
References
Timeline
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Prince Maokomayi

Prince Maokomayi

Mutare

Summary

A highly resourceful professional, full of enthusiasm and goal-orientated banker, with strong background in Customer Service, Relationship Management and Business Banking. Prince saddles a healthy-clean work track record with more than 8 years experience in banking industry.

With this considerable fortune of experience, Prince (an award winner) has a requisite academic backing, in fashion of a Masters degree in Finacial Economics and Investment (MSU), and Bachelor of Business Studies, Honors degree in Banking and Finance (BUSE).

Overview

8
8
years of professional experience

Work History

Business Banker

Steward Bank Zimbabwe
04.2020 - 03.2024
  • Provided expert guidance on business financing options, helping clients secure necessary capital for growth.
  • Coordinated with various departments to ensure seamless delivery of banking services across all channels.
  • Fostered a positive work environment by actively participating in team meetings and sharing ideas for process improvements.
  • Maximized revenue generation through careful assessment of loan applications and diligent follow-up on delinquent accounts.
  • Proactively identified potential risks within client portfolios, implementing strategic measures to minimize losses.
  • Collaborated with cross-functional teams to develop new business strategies, increasing overall growth.
  • Monitored industry trends to stay informed on market changes and provide up-to-date advice for clients'' financial decisions.
  • Maintained up-to-date knowledge of competitors' products.

Customer Service Officer

Steward Bank Zimbabwe
12.2017 - 03.2020
  • Responsible for:
  • Relationship building and nurturing, role which attained a 98% retention and loyalty score for.
  • Providing sales forecasts with a 90% precision.
  • Event hosting and customer visits, the routine conduct which saw customer acquisition book grow by an average of 24% yearly.
  • Insightful customer engagements aimed at soliciting in-depth knowledge on financial and lifestyle experiences to match solutions against financial goals with 90% precision.
  • Branch Risk championing, where 11 major risk mitigation counts were installed in 2 years to 2020.
  • Consumer loans analysis, role by which the branch scored least default profile of less than 5% for year 2020.
  • Receiving, accurately process and file cash and customer transactions with 100% accuracy.
  • Stock management (cards and stationery), 100% adherence to procedures and process flows.
  • Engaging, educating and supporting customers to on-board digital and self-service platforms.

Business Development Officer

Met bank Ltd
06.2016 - 12.2017
  • Responsible for:
  • Leads generation and closure, under target success rate of 9/10.
  • Sales strategy formulation and road mapping with an average of 85% success rate.
  • Preparing and presenting comprehensive monthly reports on business scope profile.
  • Development and maintenance of effective and stronger banker-customer relationship.

Education

MCom in Financial Economics and Investment - Financial Economics

Midlands State University
Gweru, Zimbabwe
12.2023

BBS Honors in Banking and Finance - Banking And Financial Support Services

Bindura University of Science Education
Bindura, Zimbabwe
11.2015

Skills

  • Proficient in T24 CBS, Flexicube Oracle System and Microsoft packages
  • Clean class 2 drivers license
  • A collaborative team
  • Portfolio Management
  • Teller Support
  • Cross-Selling Products
  • Teamwork and Collaboration
  • Customer Service
  • Problem-Solving
  • Time Management
  • Attention to Detail
  • Problem-solving abilities

Accomplishments

  • Certificate for outstanding Customer Service - Steward Bank 2021.
  • Surpassed revenue generation targets by more than 50% for three consecutive years as a Business banker.
  • Key player in a team that scooped top position and earned a 7-day fully funded holiday trip to Vic Falls for Exceptional customer service in 2019.

Languages

English (Fluent)
Shona (Native)

References

  • Brian Zungu, Steward Bank, Zimbabwe, Head: Business Banking, Brian.Zungu@stewardbank.co.zw, 263773253749
  • Joyce Makoni, Steward Bank, Zimbabwe, Branch Manager, Joyce.Makoni@stewardbank.co.zw, 0771222282
  • Mercy Magaya, Metropolitan Bank of Zimbabwe (now @ Kudus Creek Farm), Branch Manager, 263773360478

Timeline

Business Banker

Steward Bank Zimbabwe
04.2020 - 03.2024

Customer Service Officer

Steward Bank Zimbabwe
12.2017 - 03.2020

Business Development Officer

Met bank Ltd
06.2016 - 12.2017

MCom in Financial Economics and Investment - Financial Economics

Midlands State University

BBS Honors in Banking and Finance - Banking And Financial Support Services

Bindura University of Science Education

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Prince Maokomayi