Armando Garcia
Tucson,AZ
Summary
Lead and direct pharmacy operations to protect patients and meet operational targets. Proficient in managing support staff, overseeing inventories and working with patients to provide top-notch support. Well-organized, efficient, and diligent about preventing errors.
Resourceful Pharmacy Manager known for high productivity and efficient task completion. Skilled in medication therapy management, regulatory compliance, and inventory management. Excel at team leadership, customer service, and problem-solving to deliver exceptional patient care and pharmacy operations.
Overview
42
42
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work History
Pharmacy Manager
Walgreen Pharmacy
Tucson, Arizona
10.1983 - Current
- Supervised pharmacy staff to ensure compliance with safety regulations.
- Managed inventory levels and ordered medications as necessary.
- Developed training programs for new pharmacists and technicians.
- Reviewed prescriptions for accuracy and appropriateness of therapy.
- Implemented policies to enhance customer service and satisfaction.
- Analyzed workflow processes to increase operational efficiency in the pharmacy.
- Ensured proper storage and handling of pharmaceuticals to maintain quality standards.
- Managed daily operations of the pharmacy, including staffing, scheduling and inventory control.
- Ensured that all prescription information was accurately entered into computer system for billing purposes.
- Oversaw work activities, performance and service quality of pharmacy staff.
- Worked closely with store manager to maintain day-to-day operations.
- Communicated with patients with compassion while keeping medical information private.
- Maintained high standards for customer service at all times by responding promptly to inquiries and complaints from customers.
- Performed regular audits of patient records to ensure compliance with HIPAA regulations.
- Compiled monthly reports on sales figures, inventory levels, customer satisfaction scores and other metrics as required by management.
- Administered vaccines to immunize patients against communicable diseases.
- Checked accuracy and productivity in performance of operational activities to maintain active pace of pharmacy.
- Managed weekly schedules and requests for leave.
- Solicited medical history information from patients to provide best and most effective medical advice.
- Secured drugs against theft, loss, or mismanagement by setting and enforcing effective procedures.
- Resolved customer inquiries concerning their prescriptions, insurance coverage, pricing or other related issues.
- Conducted quarterly reviews of employees' performance against established goals.
- Assisted in resolving conflicts between staff members in a professional manner.
- Participated in continuing education courses to remain up-to-date on developments in the field of pharmacy practice.
- Advised patients on potential drug interactions and side effects, proper dose timing and medication storage.
- Developed and implemented policies and procedures to ensure compliance with federal, state and local laws regarding the dispensing of medications.
- Provided training sessions for new staff members on proper handling techniques for medications and equipment use.
- Built work schedules and staff assignments, taking workload, space and equipment availability into consideration.
- Established solid relations with leadership and staff by attending board meetings and coordinating interdepartmental information exchanges.
- Maintained awareness of government regulations, health insurance changes and financing options.
Education
Bachelor of Science - Pharmacy
University of Arizona
Tucson, AZ 08.1976 - 06.1982
Skills
- Prescription verification
- Inventory management
- Regulatory compliance
- Medication counseling
- Workflow optimization
- Performance evaluation
- Customer relationship management
- Conflict resolution
- Effective communication
- Time management
- Team leadership
- Customer service
- Medication therapy management
- Performance metrics
- Quality assurance
- Immunizations
- Operations management
- Pharmacy operations
- Team building
- Loss prevention management
- Regulatory requirements
- Drug utilization review
- Training and mentoring
- Patient education and counseling
- Drug inventory management
- Policy enforcement
- Pharmacy operations management
- Staff management
- Verbal and written communication
- Employee performance evaluations
- Operational records maintenance
- CPR/AED
Languages
Spanish
Full Professional
Certification
Arizona State Board of Pharmacy
License S007674
Immunization Pharmacist
Timeline
Pharmacy Manager
Walgreen Pharmacy
10.1983 - Current
Bachelor of Science - Pharmacy
University of Arizona
08.1976 - 06.1982