Armando Gonzalez
Los Gatos,CA
Summary
"Coming together is a beginning; keeping together is progress; working together is a success." -H.F.
With work experience spanning for 9 years in customer service, satisfaction and trust to my clients remains my foremost concern when it comes to my work ethic and I intend to apply it whenever it comes to current and future endeavors.
Overview
4
4
years of professional experience
Work History
Podium Host
Showplace Icon Theaters
08.2023 - Current
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Enhanced customer satisfaction by promptly greeting guests.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Factory Production Worker
Tesla
06.2021 - 10.2023
- Unloaded and loaded items from conveyors, machines, and conveyances.
- Collaborated with team members to meet production deadlines, ensuring customer satisfaction.
- Maintained a safe work environment for all employees through strict adherence to safety protocols and guidelines.
- Helped maintain high levels of employee morale through open communication and fostering a positive work atmosphere.
Park Services Associate
Cedar Fair
01.2020 - 12.2021
- Collaborated with fellow Park Associates to complete daily tasks efficiently, fostering a positive work environment.
- Contributed to the maintenance of park grounds, ensuring a clean and welcoming environment for all guests.
- Created detailed reports on incidents or accidents that occurred within the parks'' premises.
- Enhanced park visitor experience by providing exceptional customer service and answering inquiries.
- Assisted in the planning and execution of special events, leading to increased visitor engagement and satisfaction.
Education
High School Diploma -
Willow Glen High School
San Jose, CA06.2019
Skills
- Customer Service
- Team Collaboration
- Multitasking proficiency
- Effective Time Management
- Team player mentality
- Exceptional communication
- Detail Oriented
- Professional Appearance
- Telephone reception
- Up-selling techniques
- Flexible and Adaptable
Timeline
Podium Host
Showplace Icon Theaters
08.2023 - Current
Factory Production Worker
Tesla
06.2021 - 10.2023
Park Services Associate
Cedar Fair
01.2020 - 12.2021
High School Diploma -
Willow Glen High School
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