Armando Hernandez

Executed appointment setting initiatives for improved operational flow.

Delivered high-quality customer service to maintain client satisfaction.

Drove team motivation strategies to boost productivity.

Completed end-of-month reporting for performance analysis.

• Demonstrated strong knowledge of various flooring materials and appropriate cleaning methods for each type.
• Collaborated with team members to complete large-scale projects such as stripping and waxing floors efficiently.
• Maintained a professional appearance while interacting with clients and responding to their concerns or requests regarding floor care services.
• Used Type equipment to clean and maintain hardwood, ceramic, and laminate floors.
• Worked with supervisor to design detailed floor maintenance schedules based on floor types and foot traffic.
• Conducted regular maintenance on floor cleaning equipment, ensuring optimal functionality and minimizing downtime due to malfunctions or repairs.
• Enhanced cleanliness and sanitation by effectively utilizing floor cleaning equipment and chemicals.
• Communicated proactively with management regarding any observed issues or opportunities for improvement within the facility''s flooring systems.
• Demonstrated a strong work ethic and commitment to excellence, consistently meeting or exceeding performance expectations as an EVS Floor Technician.
• Streamlined work processes by implementing efficient floor maintenance schedules for various areas of the facility.
• Performed routine inspections on floor surfaces to identify potential hazards or areas needing additional attention.
• Adapted quickly to changing priorities, demonstrating flexibility in addressing varying facility needs as they arose.
• Managed inventory of cleaning supplies, ordering replacements as needed while optimizing usage for cost-efficiency purposes.
• Provided exceptional customer service to facility occupants, addressing any concerns or inquiries about floor cleaning processes.
• Ensured timely completion of assigned tasks, contributing to an organized and smooth workflow within the EVS team.
• Contributed to waste reduction initiatives by properly disposing of used materials according to company policies and procedures.
• Participated in ongoing professional development activities, staying informed on industry advancements related to floor care techniques and technologies.
• Collaborated with other EVS staff members to provide comprehensive cleaning services throughout the facility.

• Resolved intricate technical issues efficiently, resulting in improved customer satisfaction rates.
• Built reputation as a reliable resource through dedication to quality and consistency.
• Encouraged teamwork and collaboration, boosting morale and professional growth within the team.
• Handled difficult cases with patience, ensuring timely resolutions and customer contentment.

Executed repair and welding tasks on train cars to ensure operational efficiency.

Assembled and disassembled railroad cars, facilitating maintenance and upgrades.

• Reduced cross-hazard risks by following proper control practices during all tasks.
• Responded promptly to emergency spills or accidents, ensuring swift containment and cleanup for minimized disruptions to daily operations.