ARMANDO MARTINEZ
Georgetown,TX
Summary
Dynamic public sector professional with over 15 years of experience in clerical support, high-volume cashiering, and customer service. Expertise in cash handling, transaction reconciliation, and records management ensures compliance and operational efficiency. Bilingual in English and Spanish, with strong proficiency in Microsoft Office and technical troubleshooting skills, facilitating effective communication with stakeholders and the public. Committed to delivering high-quality service while fostering positive relationships in diverse environments.
Overview
2
2
Languages
10
10
years of professional experience
Work History
Tax Specialist II
Williamson County Tax Assessor Collector
04.2024 - Current
- Processed title transfers, new resident transfers, and temporary registration permits to ensure compliance and timely vehicle ownership changes
- Evaluates and gathers all applicable fees and taxes required for motor vehicle transactions.
- Verified webagent registration batches and replenished inventory as needed
- Validated customer-submitted documentation for completeness and accuracy to maintain data integrity.
- Issue customers checklist detailing documentation requirements for title transfer completion.
- Processed webdealer title transactions to ensure completion of vehicle registrations on schedule.
- Provides disability placards and ensures timely communication with physician offices when required.
- Ordered specialty plates and assessed customer eligibility for qualifying requests, enhancing customer satisfaction and service efficiency
- Matches processed transactions with vendor reports through systematic reconciliation.
- Assessed and gathered motor vehicle transaction fees and taxes to maintain accurate revenue generation and adherence to regulations.
- Preserved confidentiality pertaining to court orders, divorce decrees, death certificates, and sensitive information provided under federal privacy laws
Deputy Clerk
Gregg County District Clerk
05.2023 - 03.2024
- Managed civil and criminal case workflows, prepared court filings, represented case status at hearings, and tracked outcomes through resolution.
- Data input to complete routine correspondence forms, reports, and documents, including issuance of warrants, summons, and other official documentation
- Processed traffic disposition cases, handling fines and filing fees, and managing general office documentation.
- Provide clear public communication concerning criminal and civil filings.
- Typed legal forms accurately for court proceedings and correspondence for the office.
- Managed incoming calls with professional, courteous service. Routed calls to appropriate staff or documented messages accurately for follow-up.
Intermediate Cashier
Los Angeles County Treasure and Tax Collector
03.2022 - 03.2023
- Managed cashiering group responsibilities for receiving, disbursing, and accounting for cash valuables and negotiable instruments to enable efficient financial operations.
- Handled payments and issued refund vouchers for fees and valuables/negotiables from taxpayers and county departments at cashier's window, maintaining accurate and timely transactions.
- Accounts for daily transactions, including large cash, checks or credit/debit cards.
- Oversaw revolving fund administration and controls.
- Compiled bank deposits and daily deposit receipts as vault teller, supported secure cash handling practices.
Permanent Cashier Clerk
Los Angeles County Parks & Recreation
11.2016 - 03.2022
- Collected payments and fees or valuables via cashier window or mail, confirmed amounts, evaluated counterfeit money and unacceptable checks, disbursed change and issued receipts.
- Open and sort mail, verify amounts of remittances enclosed and transmit them to the section concerned.
- Assisted customers with password resets and basic troubleshooting to elevate user experience.
- Partnered with staff to address basic computer and network issues, supporting minimal disruption to operations.
- Partnered with vendors to acquire software and hardware for customer needs, oversaw delivered and salvaged or donated decommissioned hardware as needed.
- Assisted with installing computer setups and diagnosing cabling and printer issues.
- Set up training materials and arranged equipment to support users' training forums.
Education
Arts - Information Technology
Platt College
Alhambra, CA01-2021
Skills
- Customer service
- Microsoft Office proficiency
- Time management
- Organizational skills
- Task prioritization
- Multitasking under pressure
- Able to work independently
- Technology proficiency
- Windows
- Technical support
- Mobile devices
- Communication skills
- Self-motivated
- Computer skills
- Computer hardware
Languages
Spanish
English
Timeline
Tax Specialist II
Williamson County Tax Assessor Collector
04.2024 - Current
Deputy Clerk
Gregg County District Clerk
05.2023 - 03.2024
Intermediate Cashier
Los Angeles County Treasure and Tax Collector
03.2022 - 03.2023
Permanent Cashier Clerk
Los Angeles County Parks & Recreation
11.2016 - 03.2022
Arts - Information Technology
Platt College