Armando Mendoza
North Hollywood,CA
Summary
Over 9 years of experience in customer satisfaction, demonstrating expertise in de-escalation and problem-solving techniques. Proven team leader with strong organizational skills and the ability to multitask effectively. Consistently achieved high customer satisfaction ratings through proactive issue resolution and team collaboration.
Overview
9
9
years of professional experience
2
2
Certifications
Work History
Apprentice
Chipotle Mexican Grill
Valley Glen, CA
04.2017 - Current
- Trained new staff on food preparation techniques and safety protocols.
- Prepared food items according to company standards and recipes.
- Maintained cleanliness and organization in kitchen and dining areas.
- Supported team members during peak hours to enhance overall service efficiency.
- Handled customer requests and ensured satisfaction with service.
- Monitored inventory levels and proactively communicated supply needs to management.
- Operated kitchen equipment safely and efficiently during food preparation.
- Collaborated with team members to ensure smooth service flow during shifts.
- Embraced ongoing education and learning opportunities to develop new skills.
- Used strong verbal and written communication skills to convey messages to others.
- Conducted customer service interactions to identify and address client needs effectively.
- Followed safety protocols and guidelines to prevent workplace accidents.
- Completed tasks within specified deadlines to support project continuity.
- Maintained tools and equipment, ensuring they were in good working order.
- Performed routine tasks such as measuring, cutting, and assembling materials.
- Participated in quality assurance checks to ensure work met industry standards.
- Supported project planning and execution under supervision.
- Conducted basic maintenance and troubleshooting of machinery under guidance.
- Utilised problem solving skills to identify and resolve issues relating to apprenticeship programs.
- Assisted in the preparation of project plans and schedules.
- Learned and applied industry-specific software and tools for project management.
- Operated hand and power tools and diagnostic equipment to complete various aspects of jobs.
- Completed job checklists with customers and answered questions and solved problems before closing projects.
- Followed company and governmental health and safety regulations and trained new team members.
Associate
Spencer's Gifts
Northridge , CA
10.2022 - 02.2024
- Guided customers in selecting gifts and merchandise tailored to their preferences.
- Provided assistance to customers by answering questions and efficiently locating merchandise.
- Resolved customer complaints effectively and professionally.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Organized displays to improve product visibility and attract customer interest.
- Demonstrated knowledge of store products and services.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
- Followed company policies, rules and procedures to promote company goals and maintain safety.
Education
High School Diploma -
Van Nuys High School
Van Nuys, CA06-2018
Skills
- Food preparation
- Kitchen equipment operation
- Safety compliance
- Quality assurance
- Inventory management
- Supply stocking and storage
- Routine repairs
- Guideline compliance
- Safety adherence
- Safety awareness
- Time management
- Team collaboration
- Effective communication
- Verbal communication
- Conflict resolution
- Problem solving
- Training and development
- Workplace organization
- Attention to detail
- Flexible schedule
- Work prioritization
- Regulatory compliance
- Ethical integrity
- Visual merchandising
- Work prioritization
- On Boarding
- Interviewing
- Candidate Selection
Languages
Spanish
Native/ Bilingual
Certification
Food handlers Card
Timeline
Associate
Spencer's Gifts
10.2022 - 02.2024
Apprentice
Chipotle Mexican Grill
04.2017 - Current
High School Diploma -
Van Nuys High School