Armando Morales
Kissimmee,FL
Summary
Experienced Restaurant Professional with a proven track record of enhancing team performance and customer service in fast-paced environments. Skilled in staff training, safety compliance, and problem resolution, leading to improved operational efficiency and customer satisfaction. Demonstrated ability to manage and motivate teams to achieve restaurant goals and maintain high-quality standards.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Restaurant Supervisor
STK Orlando
Orlando, FL
05.2023 - Current
- Streamlined staff coordination and enforced health and safety standards, enhancing overall service quality.
Food and Beverage Operations Manager
Schulte Hospitality
Tampa, FL
08.2022 - 05.2023
- Spearheaded operations improvements, leading to optimized staffing and menu profitability.
Sale Associate
Total Wine & More
Orlando, FL
07.2020 - 06.2022
- Boosted customer engagement through exceptional service and efficient sales processing.
Various Roles
Loews Hotels
Orlando, FL
06.2013 - 07.2019
- Held various positions from server to lobby bar manager, acquiring skills from Customer Service, Labor Management, Safety Compliance, Payroll, and more.
- As a server averaging $500,000 annually in sales; as a manager increasing profitability by 7% year over year.
- Worked with cross-functional teams to achieve goals.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Prioritized and organized tasks to efficiently accomplish service goals.
Education
High School Diploma -
Dr. Phillips High School
Orlando, FLSkills
- Inventory Management
- POS Systems
- Employee Motivation
- Menu Development
- Financial Reporting
- Conflict Resolution
- Sales operations
Certification
- WSET Level 2
- Court of Masters Level 1
Timeline
Restaurant Supervisor
STK Orlando
05.2023 - Current
Food and Beverage Operations Manager
Schulte Hospitality
08.2022 - 05.2023
Sale Associate
Total Wine & More
07.2020 - 06.2022
Various Roles
Loews Hotels
06.2013 - 07.2019
- WSET Level 2
- Court of Masters Level 1
High School Diploma -
Dr. Phillips High School
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