Tyler Chavez
To’Hajiilee,NM
Summary
Hospitality Professional focused on enhancing guest satisfaction and operational efficiency. Improved customer service through effective issue resolution and staff training, fostering a welcoming atmosphere that drives repeat business. Restaurant Manager with expertise in food preparation and service, motivating team members to meet demanding customer needs while maintaining quality and safety standards.
Overview
11
11
years of professional experience
Work History
Restaurant Supervisor
Sandia Resort & Casino
08.2023 - 09.2025
- Improved customer satisfaction by ensuring consistent quality of food and service.
- Supervised staff to ensure prompt and accurate preparation of all food and beverage orders.
- Coordinated team members with a focus on productivity, efficiency and enhancing customer experience.
- Coordinated staff schedules to optimize coverage during peak hours.
- Monitored inventory levels and ordered supplies as needed.
- Resolved guest complaints to boost overall satisfaction levels.
Restaurant Food Server
Route 66 Casino and Hotel
05.2016 - 08.2023
- Collaborated with kitchen staff to ensure timely delivery of food items, enhancing guest satisfaction with food quality.
- Maintained clean and organized dining area, creating welcoming atmosphere that improved guest experience.
- Collaborated with kitchen staff to ensure prompt delivery of food items, maintaining optimal food quality.
- Maintained a clean and organized dining area, ensuring a welcoming atmosphere for guests.
Front Desk Agent Supervisor
Sheraton Albuquerque Uptown
02.2015 - 05.2016
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Maintained accurate guest records, payments, and reservations using hotel management software, supporting operational efficiency.
- Delivered exceptional service in high-volume periods, creating seamless experiences for all guests and enhancing satisfaction.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Collected room deposits, fees, and payments.
- Coordinated group bookings, managing logistics from reservation confirmation to departure, ensuring smooth operations and guest satisfaction.
Education
Associate Of Business Administration - Business Administration
Boise State University
Boise, IDHigh School Diploma -
To’hajiilee Community School
To’hajiilee, NMSkills
- Food services management
- Inventory management
- Inventory controls
- Staff management
- Staff supervision
- Staff scheduling
- Team management
- Team coordination
- Customer service
- Hospitality
- Cash handling
- Staff training
Timeline
Restaurant Supervisor
Sandia Resort & Casino
08.2023 - 09.2025
Restaurant Food Server
Route 66 Casino and Hotel
05.2016 - 08.2023
Front Desk Agent Supervisor
Sheraton Albuquerque Uptown
02.2015 - 05.2016
Associate Of Business Administration - Business Administration
Boise State University
High School Diploma -
To’hajiilee Community School