Pomela Michalski
Havre De Grace,MD
Summary
Accomplished hospitality professional with a proven track record at Great Wolf Resorts, enhancing guest satisfaction and streamlining banquet operations. Expert in customer service and staff training, I've significantly improved service quality and operational efficiency. Skilled in conflict resolution and team management, I've successfully mentored teams to exceed high standards, driving repeat business and reducing costs.
Overview
2025
2025
years of professional experience
1
1
Certification
Work History
Restaurant Supervisor
Great Wolf Resorts
- Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
- Monitored staff performance, enforcing adherence to policies, procedures, regulations, health codes, license requirements and top service standards.
- Hired, trained and mentored staff to meet and exceed high quality standards.
- Improved customer satisfaction by ensuring consistent quality of food and service.
Owner
Ultimate Affair
- Enhanced guest satisfaction by overseeing banquet operations and ensuring smooth execution of events.
- Ensured timely preparation of function spaces according to client specifications, providing them a hassle-free experience on their special day.
- Handled client inquiries promptly and professionally, fostering excellent rapport and driving repeat business.
- Implemented inventory control procedures for banquet equipment and supplies, reducing waste and associated costs.
Banquet Captain
Great Wolf Resorts
05.2023 - 09.2024
- Enhanced guest satisfaction by overseeing banquet operations and ensuring smooth execution of events.
- Ensured timely preparation of function spaces according to client specifications, providing them a hassle-free experience on their special day.
- Handled client inquiries promptly and professionally, fostering excellent rapport and driving repeat business.
- Implemented inventory control procedures for banquet equipment and supplies, reducing waste and associated costs.
Education
Cosmetology - Businesses
Clarksburg Beauty Academy
Clarksburg WVBusiness Management. - Profit N Loss.
Straford
Arlington VA.Skills
- Customer service
- Team coordination
- Hospitality
- Staff training
- Guest relations
- Service quality
- Team management
- Staff supervision
- Food safety compliance
- Task delegation
- Health and safety standards
- Conflict resolution
- Restaurant policies and procedures
- Staff management
- Labor cost control
- Performance monitoring
- Reservation handling
- Quality assurance
- Problem resolution
- Sales strategy
- Operational efficiency
- Employee motivation
- Service quality enhancements
- System implementation
- Waste reduction
- Personnel evaluations
- Guest issue resolution
- Server training and development
- Hygiene standards
- Table management
- Food services management
- Sanitation oversight
- Food and beverage service
- Food safety understanding
- Cash handling
- Inventory controls
Certification
Food Handlers
Serve save Food Mangers
Serve Safe Allergens
Serve Safe Alchol
ICCES
CEP
RMP
Timeline
Banquet Captain
Great Wolf Resorts
05.2023 - 09.2024
Food Handlers
Serve save Food Mangers
Serve Safe Allergens
Serve Safe Alchol
ICCES
CEP
RMP
Restaurant Supervisor
Great Wolf Resorts
Owner
Ultimate Affair
Cosmetology - Businesses
Clarksburg Beauty Academy
Business Management. - Profit N Loss.
Straford
Similar Profiles
Rafael MartinezRafael Martinez
Outlet Supervisor of Food and Beverage at Great Wolf Resorts Inc.Outlet Supervisor of Food and Beverage at Great Wolf Resorts Inc.
Graham WallerGraham Waller
Great Wolf Lodge at Great Wolf ResortsGreat Wolf Lodge at Great Wolf Resorts
Brendan WehnerBrendan Wehner
Guest Services and Finance Internship at Great Wolf ResortsGuest Services and Finance Internship at Great Wolf Resorts