Dylan Hatch
Phoenix,AZ
Summary
Motivated team member with a proven track record at Great Wolf Resorts, excelling in customer satisfaction and conflict resolution. Leveraged superb time management and verbal communication skills to exceed sales quotas by 15% or more. Adept at fostering loyalty and driving continuous improvements, ensuring high standards in guest services and team performance.
Experienced with customer interaction, negotiation, and relationship building. Utilizes strong communication skills to address client concerns and provide solutions. Track record of maintaining high customer satisfaction and achieving sales targets.
Overview
8
8
years of professional experience
Work History
Guest Service Representative
Great Wolf Resorts
08.2021 - Current
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
- Maintained detailed knowledge of hotel amenities, services, policies, and procedures to provide accurate information to guests.
- Streamlined check-in and check-out processes for increased efficiency and guest convenience.
- Managed guest inquiries via telephone, email, and in-person communication, ensuring accurate information delivery.
- Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
- Developed strong rapport with returning guests to foster loyalty and repeat business.
Guest Service Representative
Odyssea Aquarium
12.2020 - 07.2021
Door-to-Door Sales Representative
EC Power
04.2019 - 07.2021
- Increased sales by establishing a good reputation with potential customers and delivering tailored product presentations.
- Participated in regular sales team meetings to share insights, learn from colleagues, and contribute toward collective goals for enhanced overall performance.
- Generated new leads for the sales team by conducting thorough market research and identifying target neighborhoods.
- Exceeded monthly sales quotas by employing persuasive communication techniques and product knowledge expertise.
- Boosted territory revenue through consistent follow-ups on leads and effective time management.
Sales Associate
Goodwill
05.2019 - 03.2020
- Provided positive first impressions to welcome existing, new, and potential customers.
- Prepared merchandise for sales floor by pricing or tagging.
- Engaged with customers to build rapport and loyalty.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
Lead Cook
Angry Crab
01.2018 - 04.2019
- Maintained a high standard of food quality by consistently reviewing dishes for taste, presentation, and adherence to established guidelines.
- Consistently met or exceeded health code standards by enforcing strict sanitation practices throughout the kitchen area.
- Taught kitchen staff safety protocols and restaurant standards.
- Achieved high customer satisfaction ratings by promptly addressing concerns regarding menu items or food quality issues.
- Coordinated with the front-of-house staff to ensure timely dish preparation and delivery for optimal guest experience.
Education
No Degree - Education
Maricopa Community Colleges, Paradise Valley Community College
Phoenix, AZHigh School Diploma -
Greenway
Phoenix, AZ05-2019
Skills
- Goals and performance
- Training and development
- Superb time management
- Continuous improvements
- Verbal and written communication
- Problem Solving
Timeline
Guest Service Representative
Great Wolf Resorts
08.2021 - Current
Guest Service Representative
Odyssea Aquarium
12.2020 - 07.2021
Sales Associate
Goodwill
05.2019 - 03.2020
Door-to-Door Sales Representative
EC Power
04.2019 - 07.2021
Lead Cook
Angry Crab
01.2018 - 04.2019
No Degree - Education
Maricopa Community Colleges, Paradise Valley Community College
High School Diploma -
Greenway
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