Maricel Ebdane
San Diego,CA
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Skilled in working under pressure and adapting to new situations and challenges. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
11
11
years of professional experience
Work History
Guest Service Representative
San Diego Convention Center Corporation
San Diego, CA
02.2024 - Current
- First responders during alarms and evacuations.
- Daily openings and closings.
- Supporting the smooth transition of people throughout the building by guiding, directing, finding answers and maintaining a safe environment.
- Crowd management during events.
- Provide excellent guest assistance.
- Monitoring equipment such as escalators and elevators.
- We also do beyond the routine responsibilities such as Fire Watch & Fuel Check during Car Expo.
- Comic-Con Crowd Management.
Business Development Officer
Walvis Corporation
Pasig City, Philippines
05.2017 - 03.2021
- Traveled throughout assigned territory to call on regular and
prospective clients to grow and maintain relationships. - Developed and delivered progress reports, proposals, required
documentation and presentations using Microsoft Office. - Replenished and arranged items to maintain appearance.
- Communicated with other corporate departments to develop effective
business strategies. - Identified areas where products or services could be improved upon or enhanced.
Customer Service Representative
Magic-Lux Company
Pasig City, Philippines
03.2013 - 12.2016
- Answered incoming calls and emails, providing frontline customer
support or assistance with product and service transactions. - Provided outstanding service to new and long-standing customers by
attending closely to concerns and developing solutions. - Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Fielded customer complaints and queries, fast-tracking for problem
resolution. - Gathered customer feedback through surveys and used the data to improve customer service.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Education
BEED - Bachelor of Elementary Education
Visayas State University - Isabel Campus
Isabel, Leyte03.2007
Skills
- Performance Goals
- Relationship Building and Rapport
- Marketing
- Research
- Contract Negotiation
- Processing Payments
- Documentation And Reporting
- Customer Service
- Cash handling experience
Timeline
Guest Service Representative
San Diego Convention Center Corporation
02.2024 - Current
Business Development Officer
Walvis Corporation
05.2017 - 03.2021
Customer Service Representative
Magic-Lux Company
03.2013 - 12.2016
BEED - Bachelor of Elementary Education
Visayas State University - Isabel Campus
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