Jennifer Frazier
Madison,VA
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
24
24
years of professional experience
Work History
Guest Services and Customer Service Representative
UVA Health Culpeper Medical Center
2022.04 - Current
- Resolved visitor and patient complaints and discrepancies in prompt and courteous manner.
- Welcomed visitors and patients on arrival, displaying professional and friendly approach.
- Responded to visitor and patient inquiries, complaints and special requests to increase customer satisfaction.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Used multi-line phone system by managing over 50 patient calls per day.
- Direct visitors and patients to their destinations or appointments.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
Instructional Assistant
Orange County Public School District
2015.08 - 2022.04
- Provided support during classes, group lessons, and classroom activities.
- Provided support to help students with special needs learn and grow.
- Collaborated with other instructional assistants and teachers to provide comprehensive support to students and deliver instruction aligned with curriculum standards.
- Supported student learning objectives through personalized and small group assistance.
- Monitored student progress to identify areas requiring extra support and implement action plans to meet needs.
- Assisted with classroom technology to prepare students with skills needed to succeed in technology-rich world.
- Provided performance feedback to help students understand strengths and areas for improvement.
- Mentored and tutored individual students needing additional help.
- Encouraged small groups to discuss topics and explore concepts through hands-on activities.
Preschool Teacher and Program Director
Encounter Church Of God
2009.06 - 2015.06
- Developed weekly lesson plans and activities to engage children and promote learning.
- Established positive communication with parents in daily conversation and formal conferences.
- Maintained organized, fun and interactive classroom to help children feel safe.
- Gave one-on-one attention to children while maintaining overall focus on entire group.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Onboarded new employees with training and new hire documentation.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Controlled costs to keep business operating within budget and increase profits.
- Improved marketing to attract new customers and promote business.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Leveraged data and analytics to make informed decisions and drive business improvements.
Before and After Care Director
St Luke's Lutheran School
2007.06 - 2009.06
- Brought center into full compliance with licensing and safety regulations for fire and disaster preparedness, Department of Public Health codes and USDA nutritional guidelines.
- Organized and engaged in recreational activities such as games and puzzles.
- Communicated with owners, board members and support team concerning personnel matters.
- Identified signs of potential emotional or developmental concerns in children and brought to parent or guardian attention.
- Managed program paperwork and child records to comply with state requirements.
- Engaged with parents and families to build positive relationships for children to thrive.
- Attended approved training and continuing education courses to maintain certifications.
- Operated under licensing guidelines to protect health, safety and well-being of children.
- Resolved conflicts and administered corrective action to foster positive experience for children and staff.
- Supervised and managed team of childcare professionals to guarantee highest standards of care.
- Furnished facility with supplies, equipment, food and materials to foster social and cognitive development.
- Executed marketing plan and promoted positive image to achieve enrollment goals.
- Adhered to budgetary guidelines to set financial goals and maintain school profitability.
- Developed relationships with community organizations to provide additional resources and services to families.
Instructional Assistant
Orange County Public School District
2004.08 - 2007.08
- Provided support during classes, group lessons, and classroom activities.
- Provided support to help students with special needs learn and grow.
- Collaborated with other instructional assistants and teachers to provide comprehensive support to students and deliver instruction aligned with curriculum standards.
- Supported student learning objectives through personalized and small group assistance.
- Monitored student progress to identify areas requiring extra support and implement action plans to meet needs.
- Created lesson materials, visuals, and digital presentations to supplement lesson plans.
- Assisted with classroom technology to prepare students with skills needed to succeed in technology-rich world.
- Supervised extracurricular activities to provide students with opportunities to explore interests and develop new skills.
- Mentored and tutored individual students needing additional help.
- Encouraged small groups to discuss topics and explore concepts through hands-on activities.
- Monitored student behavior in classes, laboratories and on field trips for unsafe or rule-breaking concerns.
- Organized materials in classroom spaces based on lecture plans, activity stations or other requirements outlined by teachers.
- Developed materials for classroom teachers to support instruction, lab work or in-class activities.
- Taught courses under guidance of senior instructors.
- Shared important information with students concerning upcoming assignments and tests.
- Maintained laboratory safety by demonstrating equipment and techniques.
Financial Aid Work Study
Germanna Community College
1999.08 - 2002.05
- Interacted respectfully with others to offer ideas, identify issues, and provide assistance.
- Interacted with customers by phone, email, or in-person to provide information.
- Greeted incoming office visitors, answered questions, and directed individuals to office locations.
- Collaborated with staff members to guarantee students received best possible customer service.
- Helped create and maintain spreadsheets to track financial records and other data.
- Developed and maintained organized filing system for student records and documents.
- Processed student applications and other paperwork in timely manner.
- Input data into spreadsheets and databases.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Supported staff on special assignments and ad hoc projects.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Created and maintained detailed records of all office activities.
- Processed incoming and outgoing mail and packages according to established procedures.
- Utilized office management software to record and track customer information.
Education
Associate of Applied Science - Special Education
Germanna Community College
Locust Grove, VA05.2002
High School Diploma -
Culpeper County High School
Culpeper, VA06.1998
Skills
- Administrative Duties
- Item Pickup and Delivery
- Product Sales
- Correspondence Writing
- Childcare Arrangement
- Performance Goals
- Switchboard Operations
- Emergency Response
- Company Safety Policies
- Resolving Disputes
- Constructive Feedback
- Documentation
- Data Inputting
- Microsoft Programs
- Apple Information Programs
- Foster Care Training
Additional Information
I was a foster care parent for over fifteen years. During that time I went through numerous training opportunities to help those in my care to be able to function in a day to day routine. I would help those in my care to navigate through their normal day to day activities when they experienced triggers or things in life that would offer a wrench in their progress. I have had training in helping those that need assistance in helping them to maintain a level of functionality in their daily routine to ensure they are able to complete the tasks that they need to succeed.
Timeline
Guest Services and Customer Service Representative
UVA Health Culpeper Medical Center
2022.04 - Current
Instructional Assistant
Orange County Public School District
2015.08 - 2022.04
Preschool Teacher and Program Director
Encounter Church Of God
2009.06 - 2015.06
Before and After Care Director
St Luke's Lutheran School
2007.06 - 2009.06
Instructional Assistant
Orange County Public School District
2004.08 - 2007.08
Financial Aid Work Study
Germanna Community College
1999.08 - 2002.05
Associate of Applied Science - Special Education
Germanna Community College
High School Diploma -
Culpeper County High School
Similar Profiles
Tracey ShifflettTracey Shifflett
Director Revenue Cycle at UVA Health Culpeper Medical CenterDirector Revenue Cycle at UVA Health Culpeper Medical Center
Vicky ReinerVicky Reiner
Patient Care Technician at Culpeper UVA Medical Center Emergency DepartmentPatient Care Technician at Culpeper UVA Medical Center Emergency Department
Madisyn MeadeMadisyn Meade
Rehab Aide at UVA Culpeper Medical CenterRehab Aide at UVA Culpeper Medical Center