Tracey Shifflett
Reva,VA
Summary
Dedicated healthcare professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
12
12
years of professional experience
Work History
Director Revenue Cycle
UVA Health Culpeper Medical Center
02.2012 - Current
- Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
- Spearhead fast-moving projects resulting from changing government regulations (i.e., Covid-19, and telehealth)
- Leveraged professional networks and industry knowledge to strengthen client relationships.
- Reported issues to higher management with great detail.
- Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
- Monitored and coordinated workflows to optimize resources.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Trained and guided team members to maintain productivity and performance metrics.
- Managed daily operations while overseeing multiple locations to foster increased productivity (Patient Access, Collections, Billing, HIM)
- Proved successful working within tight deadlines and a fast-paced environment.
- Self-motivated, with a strong sense of personal responsibility.
- Gained strong leadership skills by managing projects from start to finish.
- Passionate about learning and committed to continual improvement.
- Worked closely with Utilization Review, and CDI sharing/monitoring payer requirements
- Payer audits and ADR's monitoring while reporting quarterly to Risk and Compliance
Education
Bachelor of Science - Business Management
Liberty University
Lynchburg, VASkills
- Financial analysis and reporting
- Key liaison and point of contact Revenue Cycle operations
- Information technology management
- Claims management
- Customer / payer relations
- Healthcare contracts & reimbursement
- Certified Revenue Cycle Executive (CRCE)
Timeline
Director Revenue Cycle
UVA Health Culpeper Medical Center
02.2012 - Current
Bachelor of Science - Business Management
Liberty University
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