Remi Jones
Olive Branch,MS
Summary
Customer-focused professional with 5 years of experience in guest services, customer support, and front desk operations. Skilled in resolving concerns, managing high call volumes, and creating positive client experiences in fast-paced environments. Proven ability to educate customers on services and products, handle billing and technical issues, and maintain brand standards. Recognized for strong communication, problem-solving, and organizational skills that drive customer satisfaction and retention.
Overview
5
5
years of professional experience
Work History
Guest Service Representative
European Wax Center
Olive Branch, MS
12.2023 - Current
- Delivered exceptional customer service by welcoming guests, addressing inquiries, and providing education on services, packages, and skincare products.
- Managed appointment scheduling, resolved guest concerns promptly, and ensured a smooth front desk experience.
- Maintained compliance with cleanliness protocols and brand standards to uphold a premium, client-focused environment.
Customer Support Representative
Nike
Memphis, TN
09.2022 - 10.2023
- Delivered customer support via phone and chat, assisting with orders, returns, and general inquiries.
- Processed refunds and resolved billing issues with accuracy, professionalism, and attention to detail.
- Partnered with cross-functional teams to resolve delivery challenges and product-related concerns.
- Consistently achieved performance goals, including call handling efficiency and high customer satisfaction scores.
Customer Service Representative
VXI Global Solutions LLC
Memphis, TN
12.2020 - 09.2022
- Handled high-volume inbound calls, providing support with service cancellations, billing inquiries, and technical issues.
- Retained customers and reduced cancellations by delivering clear, solutions-focused assistance.
- Consistently achieved performance metrics, including call resolution, customer satisfaction, and quality assurance targets.
- Utilized multiple internal systems to accurately document cases, track issues, and ensure proper follow-up.
Education
High School Diploma -
Bolton High School
Arlington, TN05.2020
Skills
- Active listening and empathy
- Clear verbal and written communication
- Appointment scheduling
- Meeting performance and quality goals
Timeline
Guest Service Representative
European Wax Center
12.2023 - Current
Customer Support Representative
Nike
09.2022 - 10.2023
Customer Service Representative
VXI Global Solutions LLC
12.2020 - 09.2022
High School Diploma -
Bolton High School