Maya Battle
Valdosta,GA
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
13
13
years of professional experience
Work History
Guest Service Representative
RaceTrac
11.2023 - Current
- Enhanced guest satisfaction by providing exceptional customer service at the front desk.
- Streamlined check-in and check-out processes for increased efficiency and guest convenience.
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
- Collaborated with housekeeping and maintenance teams to ensure timely room readiness for arriving guests.
- Managed guest inquiries via telephone, email, and in-person communication, ensuring accurate information delivery.
Personal Assistant
Novel Transformations
05.2018 - Current
- My responsibilities include setting appointments, overseeing construction projects, and maintaining a constant line of communication with management.
Packer
Pilgrim's Pride
06.2016 - 05.2018
- Safely processing and packaging raw meat.
Retail Sales Associate
The Children's Place
02.2015 - 05.2016
- Assisting customers with their purchases while maintaining a neat, tidy shopping environment.
Customer Service Representative
Teleperformance for AT&T
03.2013 - 02.2015
- Assisting customers with billing and account issues
- I was often recognized as a part of the top ten agents in our call center.
Customer Service Representative
Convergys
11.2010 - 03.2013
- Assisting customers with account issues, processing payments, and maintaining a friendly 'I can help you' disposition.
Education
Wiregrass Georgia Technical College
High school or equivalent -
Valdosta High School
Valdosta, GA05.2009
Skills
- Telemarketing
- Cold Calling
- Retail Sales
- Guest Relations
- Customer Service
- Data Entry
- Property Security
- Complaint Handling
- Data Entry Proficiency
- Payment Processing
- Detail Oriented
- Product Sales
- Positive attitude
- Time management
- Cash handling experience
- Problem-solving abilities
- Active listening
- Attention to detail
- Empathy and understanding
- Adaptability and flexibility
- Teamwork and collaboration
Personal Information
Title: Experienced customer service representative
Timeline
Guest Service Representative
RaceTrac
11.2023 - Current
Personal Assistant
Novel Transformations
05.2018 - Current
Packer
Pilgrim's Pride
06.2016 - 05.2018
Retail Sales Associate
The Children's Place
02.2015 - 05.2016
Customer Service Representative
Teleperformance for AT&T
03.2013 - 02.2015
Customer Service Representative
Convergys
11.2010 - 03.2013
Wiregrass Georgia Technical College
High school or equivalent -
Valdosta High School
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