YADIRA JACUINDE
ALTA,IA
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
16
16
years of professional experience
Work History
Customer Service Representative
Rotech Healthcare
12.2021 - Current
- Resolved customer inquiries via phone and email, ensuring satisfaction with services provided.
- Managed patient scheduling, optimizing workflow for timely equipment delivery.
- Trained new representatives on customer service protocols and system navigation.
- Implemented process improvements that enhanced response times for customer requests.
- Maintained accurate records in electronic health systems to support compliance efforts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Educated customers about billing, payment processing and support policies and procedures.
- Managed timely and effective replacement of damaged or missing products.
Hotel Front Desk Clerk
King's Pointe Waterpark Resort
09.2021 - 11.2021
- Managed guest check-in and check-out processes, ensuring seamless arrival and departure experiences.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Maintained accurate records of reservations, cancellations, and billing information using property management systems.
- Collaborated with housekeeping and maintenance teams to ensure room readiness and guest satisfaction.
- Monitored inventory levels of front desk supplies, ensuring availability for daily operations without interruption.
- Collected room deposits, fees, and payments.
- Managed a high volume of calls, directing guests to appropriate departments and services.
Manager
Walgreens
Storm Lake, IA
03.2018 - 08.2021
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Evaluated store performance by receiving, analyzing and incorporating feedback from store inspections to implement action plans for improvements.
- Trained employees on additional job positions to maintain coverage of roles at all times.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances.
- Recruited and hired qualified candidates to fill open positions.
- Reviewed employee performance every year and delivered constructive feedback to improve weaknesses.
- Directed schedule of weekly projects and anticipated timelines for milestones and completion dates.
Sales Rep
Awireless
Storm Lake, IA
09.2016 - 09.2017
- Selling cellphones, tablets, and other electronics.
- Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
- Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
Sunset Knoll
CNA
Aurelia, IA
08.2015 - 09.2016
- Took care of residents at a nursing home and would go/take them to their appointments they had.
Customer Service Clerk
Hy-Vee
Storm Lake, IA
05.2010 - 04.2014
- Spoke with customers by phone, in person.
- Provided information about products and services.
- Took and recorded orders.
- Received and processed incoming phone calls from customer or client base.
- Recorded details of customer transactions.
- Ensured that appropriate changes were made to resolve customer concerns.
- Effectively identified customer concerns over the phone.
- Collected deposits or payments.
- Communicated with a clear, distinct voice.
- Maintained effective working relationships with customers.
Education
High School/GED -
Storm Lake High School
Iowa2010
Skills
- Cashier, Customer service, Sales, Telemarketing, Bilingual Spanish, Nursing Home, Customer Complaint Resolution
- Cashier
- Client
- Customer service
- Electronics
- Nursing
- Sales
- Selling
- Bilingual Spanish
- Telemarketing
- Order processing
- Documentation
- Customer education
- Product education
- Phone
- Planning
- Organization
- Reliable and trustworthy
- Multitasking
Timeline
Customer Service Representative
Rotech Healthcare
12.2021 - Current
Hotel Front Desk Clerk
King's Pointe Waterpark Resort
09.2021 - 11.2021
Manager
Walgreens
03.2018 - 08.2021
Sales Rep
Awireless
09.2016 - 09.2017
Sunset Knoll
CNA
08.2015 - 09.2016
Customer Service Clerk
Hy-Vee
05.2010 - 04.2014
High School/GED -
Storm Lake High School