Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Elevation Connect-Remote
Remote
01.2020 - Current
Handle customer inquiries and suggestions courteously and professionally.
Manage high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Resolve customer complaints with empathy, resulting in increased loyalty and repeat business.
Handle escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Debt Recovery Specialist
Curo Financial-Wichita, KS
Wichita, KS
07.2017 - 12.2019
Worked in call center environment handling manual and automatically dialed outbound calls.
Maintained high volume of calls and met demands of busy and productive group.
Achieved performance goals on consistent basis.
Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
Customer Service Sales Representative
Starwood Hotels & Resorts
Wichita, KS
01.2014 - 05.2017
Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
Increased customer satisfaction by addressing and resolving complex issues effectively.
Developed a comprehensive knowledge of product offerings to better assist customers with informed recommendations.