Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Brittany Devine

Wichita,KS

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Elevation Connect-Remote
Remote
01.2020 - Current
  • Handle customer inquiries and suggestions courteously and professionally.
  • Manage high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolve customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handle escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

Debt Recovery Specialist

Curo Financial-Wichita, KS
Wichita, KS
07.2017 - 12.2019
  • Worked in call center environment handling manual and automatically dialed outbound calls.
  • Maintained high volume of calls and met demands of busy and productive group.
  • Achieved performance goals on consistent basis.
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.

Customer Service Sales Representative

Starwood Hotels & Resorts
Wichita, KS
01.2014 - 05.2017
  • Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
  • Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
  • Increased customer satisfaction by addressing and resolving complex issues effectively.
  • Developed a comprehensive knowledge of product offerings to better assist customers with informed recommendations.

Education

High school diploma -

Flint Hills Job Corps
Manhattan, KS

Skills

  • Microsoft Excel
  • Salesforce
  • Sales
  • Unsupervised learning
  • Computer Navigation
  • Quality Assurance
  • Telemarketing
  • Customer service
  • Microsoft Word
  • Market research
  • Customer Relationship Management
  • CRM software
  • Negotiation
  • Nursing home experience
  • Account management
  • AWS
  • Medical office experience
  • Microsoft office
  • Interpersonal skills
  • Data analytics
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Computer Proficiency
  • Money handling abilities
  • Complaint Handling
  • Complaint resolution
  • Payment Processing
  • Client Relations
  • Professional telephone demeanor

Certification

  • CNA
  • Certified Home Health Aide

Timeline

Customer Service Representative

Elevation Connect-Remote
01.2020 - Current

Debt Recovery Specialist

Curo Financial-Wichita, KS
07.2017 - 12.2019

Customer Service Sales Representative

Starwood Hotels & Resorts
01.2014 - 05.2017

High school diploma -

Flint Hills Job Corps
Brittany Devine