Julian Rosales
Las Vegas,NV
Summary
Customer-focused Guest Service Representative known for productive and efficient task completion. Skilled in effective communication, problem-solving, and time management. Excel at using active listening, empathy, and patience to enhance guest satisfaction and address concerns swiftly. Also committed to maintaining professionalism under pressure and providing the best service to my customers.
Overview
3
3
years of professional experience
Work History
Guest Service Representative
Golden Nugget Las Vegas Hotel & Casino
09.2024 - Current
- Always eagerly acknowledge and greet every guest that needs assistance from guest services.
- Actively listen to all of my guests needs to ensure I am providing the best services available.
- Consistently review employee resources to ensure I am up to date with new or updated services.
- Ensure to provide accurate and correct information regarding hotel services, amenities, and local attractions.
- Also effectively help clients over the phone to be able to assist with any questions regarding reservations or amenities during their stay.
- Properly document and report all customer concerns, complaints or incidents.
- Show empathy and understanding when a customer is dissatisfied.
- Provide the best solutions to my guests when they are dissatisfied or upset to de-escalate and resolve the situation.
- Ensure compliance with hotel policies and procedures.
- Deliver exceptional service to every customer through effective listening, communication and problem solving skills.
- Work successfully with diverse group of coworkers to accomplish goals and to be able to service our guests in a quick and proficient manner.
Service Technician
Discount Tire
07.2022 - 09.2024
- Greeted every customer and acknowledged their presence with a positive attitude.
- Actively listened to my customers concerns to ensure I would provide the correct service.
- Checked for understanding with customers to show that I was listening to them and to confirm if any other services would be needed.
- Provided customers with accurate and correct information regarding the cost and timeframes of service.
- Adhered to safety protocols and policies to reduce workplace hazards and increase the safety of customer's and staff.
- Increased sales by effectively communicating with customers about different services and products.
Education
High School Diploma -
Las Vegas High School
06.2021
Skills
- Verbal and written communication
- Documentation And Reporting
- Problem-solving skills
- Active listening skills
- Attention to Detail
- Adaptability
- Compassion and Empathy
- Multitasking skills
- Technology proficient
Timeline
Guest Service Representative
Golden Nugget Las Vegas Hotel & Casino
09.2024 - Current
Service Technician
Discount Tire
07.2022 - 09.2024
High School Diploma -
Las Vegas High School
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