Joseph Adnan Machuca
Salt Lake City
Summary
Detail-oriented professional with experience in customer service and finance. Proven problem-solving skills enhance guest relations and streamline operations. Committed to leveraging expertise to improve guest experiences through effective communication and efficient processes.
Overview
8
8
years of professional experience
Work History
Guest Service Representative
Global Parking Systems
Salt Lake City, UT
02.2025 - Current
- Assisted customers in locating parking facilities and understanding services offered.
- Handled customer inquiries and resolved issues to enhance satisfaction levels.
- Processed payments efficiently using point-of-sale systems, ensuring accurate transactions.
- Maintained cleanliness and organization of the guest service area for optimal customer experience.
- Trained new staff on customer service protocols and company procedures effectively.
- Monitored customer flow during peak hours to minimize wait times and enhance service efficiency.
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
- Participated in ongoing training programs to stay current on industry trends, best practices, and emerging technologies affecting the hospitality sector.
- Streamlined check-in and check-out processes for increased efficiency and guest convenience.
Finance Administrative Assistant
Mountain America Credit Union
Sandy, UT
11.2022 - 02.2025
- Supported daily financial operations by processing transactions and maintaining accurate records.
- Assisted in preparing financial reports, ensuring accuracy and compliance with credit union policies.
- Managed member inquiries and provided exceptional customer service to enhance satisfaction.
- Coordinated scheduling for meetings and appointments, optimizing executive time management.
- Maintained organized filing systems for confidential documents, improving data retrieval efficiency.
- Collaborated with team members on various projects to streamline administrative processes and improve workflows.
- Reduced invoice processing time through diligent verification and prompt resolution of discrepancies.
- Ensured compliance with internal controls through regular monitoring of finance-related activities.
- Provided excellent customer service to both internal and external stakeholders, resolving finance-related inquiries in a timely manner.
- Supported month-end closing procedures, ensuring timely and accurate financial reports.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Teller
Mountain America Credit Union
Murray, UT
11.2020 - 11.2022
- Processed customer transactions accurately and efficiently, ensuring high levels of service satisfaction.
- Assisted customers with account inquiries and provided relevant product information to enhance financial understanding.
- Maintained cash drawer accuracy through diligent reconciliation and adherence to security protocols.
- Trained new tellers on operational procedures, fostering a collaborative team environment and knowledge sharing.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Resolved customer complaints effectively, ensuring timely resolutions that upheld credit union policies and standards.
- Identified opportunities for process improvements that enhanced workflow efficiency within the teller team.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Educated customers on use of banking website and mobile apps.
Customer Service Cashier
Fat Cats Bowling
Salt Lake City, UT
05.2018 - 11.2020
- Processed customer transactions efficiently using POS systems.
- Assisted customers in selecting services and products to enhance their experience.
- Maintained cleanliness and organization of cash register area to ensure productivity.
- Resolved customer inquiries and complaints promptly, fostering a positive environment.
- Trained new staff on cash handling procedures and customer service best practices.
- Monitored inventory levels and alerted management for restocking needs proactively.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
Education
Bachelor of Arts - Commercial Music
Utah Valley University
Orem, UT05.2025
Associates - Finance
Salt Lake Community College
Salt Lake City, UT05.2021
General Credits - B.A. Commercial Music
Salt Lake Community College
Salt Lake City, UT05.2021
High School Diploma -
Olympus High School
Salt Lake City, UT05.2019
Skills
- Customer service
- Guest relations
- Guest accommodations
- Guest orientation
- Complaint handling
- Issue resolution
- Check-in management
- Reservation coordination
- Reservation processing
- Event coordination
- Services and amenities promotion
- Product sales
- Payment processing
- Payment support
- Documentation
- Data entry
- Data entry
- Data inputting
- Documentation and reporting
- Information protection
- Financial assistance
- Key management system
- Reservation management system
- Inventory monitoring
- Report preparation
- Verbal and written communication
- Verbal communication
- Verbal communication
- Analytical thinking
- Problem-solving
- Detail-oriented
- Detail-oriented
- Team collaboration
- Teamwork and collaboration
- Peer support
- Training
- Relationship building
- Office streamlining
- Vendor interaction
- Management interaction
- Guest experiences
- Management collaboration
- Report preparation
- Community engagement
Timeline
Guest Service Representative
Global Parking Systems
02.2025 - Current
Finance Administrative Assistant
Mountain America Credit Union
11.2022 - 02.2025
Teller
Mountain America Credit Union
11.2020 - 11.2022
Customer Service Cashier
Fat Cats Bowling
05.2018 - 11.2020
Bachelor of Arts - Commercial Music
Utah Valley University
Associates - Finance
Salt Lake Community College
General Credits - B.A. Commercial Music
Salt Lake Community College
High School Diploma -
Olympus High School