Ariela Rodriguez
medical assitant
LOSANGELES,CA
Summary
Dedicated and compassionate Certified Medical Assistant and Certified Phlebotomy Technician with active CPR certification and recently completed hands-on experience in a high volume community healthcare center. Completed 110 hours of clinical externship training at Clinica Romero, gaining practical skills in patient intake, vital signs, venipuncture, immunizations, EKG, specimen handling, and EHR documentation.
Ready to deliver high-quality patient care, support clinical workflows and welcoming environment for diverse patient populations.
Overview
4
4
years of professional experience
Work History
Guest Service Representative
AEGWorldwide/ Crypto Arena/ Peacock Theater
Los Angeles, CA
04.2022 - Current
- Resolved guest inquiries and complaints promptly, ensuring satisfaction.
- Assisted in training new staff on customer service protocols and venue procedures.
- Collaborated with team members to streamline event operations and improve workflow efficiency.
- Welcoming and assisting audience members, ensuring a positive and engaging guest experience.
- Monitor aisles, seating areas, and common spaces for safety hazards, maintaining a clean and organized environment.
- Guide guest to their seating location, assist with exit directions and concession areas.
- Communicate with guest experience and other departments to notify housekeeping or operations for accommodations.
- Scan ticket and verify entry, for ensuring efficient guest entrance.
- Respond to guest inquiries and resolve seating, ticket issues, and report concerns to supervisors.
- Overall support Both venues by maintaining safety and exceptional customer needs.
Education
Medical Assistant - Phlebotomy Technician
Los Angeles City College
Los Angeles, CA08.2025
Skills
- Customer service
- Guest services
- Guest accommodations
- Organizational skills
- Teamwork
- Conflict resolution
- Dependability
- Reliability
- Active listening
- Empathy
Timeline
Guest Service Representative
AEGWorldwide/ Crypto Arena/ Peacock Theater
04.2022 - Current
Medical Assistant - Phlebotomy Technician
Los Angeles City College