Bianca Bautista
West Jordan,UT
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Smart working employee with customer service, cash handling, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
3
3
years of professional experience
Work History
Guest Service Representative
Sapp Bros
Glendale, UT
05.2024 - 03.2025
- Assisted with customer requests and answered questions to improve satisfaction.
- Promoted high customer satisfaction by resolving problems with knowledgeable, friendly service.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Identified the needs of customers promptly and efficiently.
- Handled a lot of cash to and from customers.
- Cashed out checks for truck drivers, and counted back the cash to them.
- I stocked the cooler when needed, cleaned the coffee pots, replaced the coffee, stocked the coffee condiments and fountain drink condiments, and wiped down the areas.
- Understood and followed oral and written directions.
- Maintained organization, cleanliness, and safety in work areas.
- Greeted guests warmly upon arrival.
- I provided information to customers about their needs in the best way I knew.
- Having good teamwork allows me to be useful and helpful to my coworkers.
- I've trained on how to do cooler, and how to pull third floor as well.
Guest Service Representative
Jack in the Box
West Valley, UT
01.2023 - 05.2024
- Greets guests warmly upon arrival in the drive-thru. Greeted guests and provided information about their needs.
- Makes the special drinks for the customers, and makes fountain drinks while taking orders for the second lane in the drive-thru.
- I maintained any station I was at when there was nothing to do.
- Maintained the kitchen area when it needed to be clean and wasn't busy.
- Promoted a high level of guest satisfaction through genuine, enthusiastic, and friendly interactions.
- Welcomed a large volume of guests and improved overall customer service. Stocked up stations I was in, where it is needed for other people.
- Demonstrated strong interpersonal skills when interacting with customers, and provided assistance to guests throughout their stay.
- Having good teamwork allows me to be useful and helpful to my customers, handled with cash to and from the customers.
Hostess
Alfano's Pizzeria & Italian Resturant
Rochelle, IL
03.2023 - 10.2023
- Greets guests warmly upon arrival in the drive-thru. Greeted guests and provided information about their needs.
- Makes the special drinks for the customers, and makes fountain drinks while taking orders for the second lane in the drive-thru.
- I maintained any station I was at when there was nothing to do.
- Maintained the kitchen area when it needed to be clean and wasn't busy.
- Promoted a high level of guest satisfaction through genuine, enthusiastic, and friendly interactions.
- Welcomed a large volume of guests and improved overall customer service. Stocked up stations I was in, where it is needed for other people.
- Demonstrated strong interpersonal skills when interacting with customers, and provided assistance to guests throughout their stay.
- Having good teamwork allows me to be useful and helpful to my customers, handled with cash to and from the customers.
Housekeeper
Rochelle Rehabiliation & Health Care Center
Rochelle, IL
04.2022 - 10.2022
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, and wiped down surfaces.
- Cleaned bathrooms, including toilets, showers, and sinks. Changed bed linens and towels, tidied up rooms.
- Emptied trash receptacles throughout the property.
- Sanitized all areas of the lobby and public restrooms.
- I vacuumed the floors and dusted the furniture to maintain an organized, professional appearance.
- I interacted pleasantly with clients and guests when performing my daily duties.
- Sanitized and cleaned sinks, mirrors, toilets, and showers.
- Maintained clean floors throughout the property by sweeping and scrubbing.
- Cleaned rugs and upholstery using vacuums and fabric shampoo when necessary.
- Removed finger marks and smudges from doors, frames, and glass partitions to enhance shine.
- Used cleaning chemicals, following proper guidelines.
Education
High School Diploma -
Kearns High School
Kearns, UT05-2024
Skills
- Customer Service
- Server support
- Food Running
- Guest Engagement
- Dining Customer Service
- Positive and Professional
- Table bussing Hardworking
- Teamwork
- Focused and Detail-Oriented
- English Language Fluency
- Exceptional Communicator
- Customer-Service-Focused
- Customer-Oriented
- Quality Assurance
- Goal-driven
- Cash Register Operation
- Money Handling
- Cash Register Operations
- Cash Handling
- Drawer balancing
- Customer Assistance
- Trained on how to do a couple things
Timeline
Guest Service Representative
Sapp Bros
05.2024 - 03.2025
Hostess
Alfano's Pizzeria & Italian Resturant
03.2023 - 10.2023
Guest Service Representative
Jack in the Box
01.2023 - 05.2024
Housekeeper
Rochelle Rehabiliation & Health Care Center
04.2022 - 10.2022
High School Diploma -
Kearns High School
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