Armando Pena
Plainview,Texas
Summary
Highly-motivated and detail-oriented professional with extensive knowledge of the criminal justice system. Dependable and organized with excellent time management skills and the ability to work well under pressure. Expert in leveraging analytical thinking and interpersonal skills to drive positive outcomes and adapt effectively in challenging environments.
Overview
9
9
years of professional experience
Work History
Account Coordinator
Mission Lane
09.2024 - Current
- Asked appropriate open-ended questions to discover customers' needs and requirements.
- Assisted in developing and implementing business improvement programs to bring gradual, ongoing improvements to products, processes, and services.
- Liaised with internal teams to facilitate proper pre-and post-sales service.
- Updated internal databases with account information to maintain concise, clear records.
Parole Officer
Texas Department of Criminal Justice
06.2023 - 08.2024
- Effectively managed a diverse caseload of approximately 100 felony offenders, consistently meeting monthly contact requirements, resulting in a reduction in the office's overall recidivism rate
- Served as court liaison by attending court hearings and presenting reports and recommendations
- Developed comprehensive case reports detailing inmate history and recidivism likelihood
- Conducted investigations, interviews, and psychological testing to monitor offender progress
- Enforced sanctions when necessary such as revoking probation or returning a client back to supervision with updated stipulations.
Case Slot Order Filler
Walmart Distribution Center
05.2021 - 05.2023
- Verified product quantity and quality, reducing order errors by 15%
- Utilized proper lifting and handling techniques, contributing to a safer working environment
- Consistently met deadlines through effective time management and multitasking abilities.
Accounting Clerk
Legacy Farms
08.2020 - 05.2021
- Applied appropriate codes to invoices, files, and receipts to maintain organized records
- Assisted with special projects and ad hoc reporting requests
- Gained knowledge of accounting principles and evaluated financial data
- Prepared monthly closings by creating journal entries and reconciling accounts.
Dairy Farm Hand/AI Tech
Legacy Farms
06.2015 - 08.2020
- Utilized effective reproductive processes, resulting in an average conception rate of 41%
- Palpated cattle as needed
- Managed milk parlor operations, ensuring high-quality production
- Diagnosed and treated sick cattle, coordinating with on-site veterinarian for extensive care
- Trained as a general manager at the age of 21, overseeing dairy operations and supervised around 30 employees.
Education
Bachelor of Arts - Sociology
Texas Tech University
Lubbock, Texas05.2022
Skills
- Conflict Resolution
- Time Management
- Report Writing
- Case Management
- Microsoft Suite
- Customer Service
- Interpersonal Skills
- Digital Literacy
- Motivational Interviewing
- Analytical Thinking
- Adaptability and Flexibility
- Leadership
Languages
Spanish
Native or Bilingual
Timeline
Account Coordinator
Mission Lane
09.2024 - Current
Parole Officer
Texas Department of Criminal Justice
06.2023 - 08.2024
Case Slot Order Filler
Walmart Distribution Center
05.2021 - 05.2023
Accounting Clerk
Legacy Farms
08.2020 - 05.2021
Dairy Farm Hand/AI Tech
Legacy Farms
06.2015 - 08.2020
Bachelor of Arts - Sociology
Texas Tech University
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