Armando Perez
Canyon Country,CA
Summary
Astute IT Specialist with proven ability to analyze, diagnose and resolve computer user support issues. Experienced in providing comprehensive technical support to users and resolving complex technical issues. Possesses knowledge of standard operating systems and networking protocols. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
1
1
Certification
Work History
IT Professional
ISANA Academies
07.2016 - Current
- Administration and maintenance of ISANA Academies networked computer systems and associated peripherals
- Ongoing usability of system hardware and software
- Extensive use of computing technologies which include but are not limited to the following: TCP/IP, device drivers, network printers, document cameras, projectors, Microsoft Office applications, Internet best practices, Office 365 email setup, Google Admin, local area network connectivity, inventory management and asset tagging, data entry, Android and IOS devices, WIFI connectivity, IP telephony, and basic network cabling.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Diagnosed and troubleshot hardware, software and network issues.
- Researched and identified solutions to technical problems.
- Configured hardware, devices, and software to set up work stations for employees.
- Created user accounts and assigned permissions.
- Installed and configured operating systems and applications.
- Installed, configured and maintained computer systems and network connections.
- Configured and tested new software and hardware.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
Honing
Thompson Gundrilling Inc.
09.2014 - 07.2016
- Improve the surface finish and to control uniform hole size on gun drills
- Operate Machine
Shipping Department
QEP
05.2010 - 09.2014
- Operate High Tech Lasers
- Manage multiple sales orders shipped through UPS and/or FEDEX ground/express
- Extensive knowledge of UPS/FedEx programs
- Manage production and inventory using Vantage and/or QEP.WS
- Operate internal combustion forklifts
- Assemble police, firefighter, and various types of constructions tools such as hammers, pike poles, hooligan tools, shovels, etc
- Manufacturing fiberglass
Medical Assistant
Glenoaks Urgent Care
08.2010 - 10.2010
Education
Associate of Science - Electrical Engineering Technology
ITT Technical Institute
Sylmar, CA01.2013
Medical Assistant Diploma -
Kaplan College
North Hollywood, CA01.2010
High School Diploma -
Bishop Alemany High School
Mission Hills, CA01.2008
Skills
- Extensive computer knowledge of PC, Adobe Acrobat, Word Perfect and Microsoft Suite (Excel, PowerPoint, Word, Outlook)
- Fluent in Spanish (write, speak & read)
- Document retrieval and organization of all documents within 55 WPM
- Fast learner and open for new experiences
- Technical Support
- Customer Service
- User Support
- Software Installation
- User Credential Management
- Troubleshooting
Certification
CPR Certified
References
Available Upon Request
Languages
Spanish
Native or Bilingual
Timeline
IT Professional
ISANA Academies
07.2016 - Current
Honing
Thompson Gundrilling Inc.
09.2014 - 07.2016
Medical Assistant
Glenoaks Urgent Care
08.2010 - 10.2010
Shipping Department
QEP
05.2010 - 09.2014
Associate of Science - Electrical Engineering Technology
ITT Technical Institute
Medical Assistant Diploma -
Kaplan College
High School Diploma -
Bishop Alemany High School
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