Armando Perez
West Jordan,UT
Summary
Smart and hardworking Information Technology aficionado pursuing a degree of Technology in Cybersecurity. Logical, independent-thinking and excellent in addressing technical problems. high proficiency with multiple software programs and networking devices including Google Suite, Microsoft 365 Administration, Entra ID Administration, Odoo, Salesforce, Monday, Meraki Dashboard, MobileOS and ComputerOS, etc... Willing to take on any task to support team, Executives, and Stakeholders to help business succeed offering strong Troubleshooting and Software testing abilities to ensure best practice and future steady control of all platforms.
Overview
2
2
years of professional experience
Work History
IT Assistant
Sentient Lasers
Park City, Utah
10.2022 - 05.2024
- Set up equipment for employee use, ensuring proper onboarding and installation of cables, operating systems and appropriate software.
- Documented bugs with salesforce and reported defects to developers.
- Troubleshoot and solve MacOS, Windows, Linux (Ubuntu), iOS, Android, and ChromeOS technical threats and issues.
- Virtual Workspace technical troubleshooting experience for organization's remote applications such as Citrix.
- Excellent System Administration involving Microsoft 365, Google Suite, ERP (NETSUITE), CRM (SALESFORCE), MERAKI Dashboard, among others...
- Coordinated plans for testing, documentation, training and rollout
- Collaborated in planning, design, development and deployment of new systems and enhancements to existing systems
- Led design sessions in prototyping new systems to enhance business processes, operations and information process flow
- Installed, configured and administered ERP for staff teams
- Installed, configured and administered GoTo Softphone VOIP system.
- Racked and mounted UPS and servers for IT systems
- Integrated network projects with other systems in collaboration with IT staff.
- Provided technical support to staff and customers in person, over the phone, and via email.
- Utilized various software and tools to streamline processes and optimize performance.
Education
Associate in Science (A.S.) -
Salt Lake Community College (SLCC)
West Jordan, Utah05.2025
High School -
West Jordan High School
West Jordan, Utah05.2022
Skills
- Remote User Assistance
- Technical Support
- Workstation Configuration
- Software Testing
- IT Resource Management
- User Support
- Project Coordination
- Infrastructure Management
- Security Monitoring
- Solution Design
- Technical Troubleshooting
- Infrastructure Improvement
- Helpdesk support
- Network Administration
- End-user support
- Application Development
- Network Monitoring
Languages
- English, Fluent
- Spanish, Native
- Portuguese, Conversational
References
References available upon request.
Timeline
IT Assistant
Sentient Lasers
10.2022 - 05.2024
Associate in Science (A.S.) -
Salt Lake Community College (SLCC)
High School -
West Jordan High School
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