Armando Santiago
Medical interpreter
Springfield,MA
Summary
Passionate Interpreter offering superior language experience to bridge communication gaps for better understanding and productivity. Employs empathic, mindful approach to avoid potential conflicts caused by lack of cultural knowledge. Operates well in both online and in-person scenarios, facilitating conversations despite scheduling issues or geographical limitations.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Community Interpreter
Baystate Interpreters
04.2023 - Current
- Enhanced communication between non-English speakers and service providers by providing accurate interpretation services.
- Served as a cultural mediator, bridging language barriers to create understanding and facilitate positive outcomes for diverse community members.
- Increased access to essential services for non-English speaking individuals by providing on-site interpretation at various community events and meetings.
- Supported healthcare professionals in delivering quality care by interpreting medical terminology during patient appointments, assessments, and treatments.
Process Assistant
Amazon
11.2017 - 06.2023
- Improved process efficiency by identifying bottlenecks and implementing streamlined solutions.
- Reduced downtime for equipment maintenance through proactive scheduling and coordination with technicians.
- Enhanced team productivity by conducting regular training sessions on the latest industry best practices.
- Ensured compliance with safety regulations by conducting thorough audits and addressing potential hazards promptly.
Education
Associate of Science - Computer Installation And Repair Technology
Columbia Central University
Caguas, PR01.2017
GED -
Miguel Melendez Munoz
Cayey, Puerto Rico 2015
Skills
- Intercultural Mediation
- Computer Literacy
- Interpreting Techniques
- Attention to Detail
- Time Management
- Professionalism
- Effective Communication
Certification
- Medical Interpreter 2023
- Health Workforce Training Program - 2018
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Community Interpreter
Baystate Interpreters
04.2023 - Current
Process Assistant
Amazon
11.2017 - 06.2023
Associate of Science - Computer Installation And Repair Technology
Columbia Central University
GED -
Miguel Melendez Munoz
- Medical Interpreter 2023
- Health Workforce Training Program - 2018
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