Armando Serrano

• New Bus Operator Orientation
• Classroom Training:

-Vision Zero

-Training Operator Program

-General Information

-Customer Service

-Graduations

• New Bus Operator Training Seven (7) Day Qualification
• Bus Safety Training (BST) Coverage

• Road Operations
• Report to accident Scene and supervised Road Dispatchers
• Accident investigations
• Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
• Developed strong relationships with Dispatchers, resulting improved service quality.
• Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.

• Mediated discussions between employer and employee representatives in attempt to reconcile differences
• Reduced grievances and arbitration needs by educating on techniques for enhancing interactions between labor and leadership
• Oversaw investigations into discrimination, sexual harassment or other workplace claims
• Spearheaded negotiation of union contracts as company representative
• Negotiated collective bargaining agreements
• Managed all Divisional Officers in Brooklyn Division including distribution of all weekly work assignments
• Organized the system pick with Chief Transportation Officer (CTO's office) as well as managed officers during the system pick
• Managed Divisional Officers during depot inspections of bus equipment and safety.

• Enhanced passenger satisfaction by providing timely and efficient transportation services.
• Assisted passengers with disabilities, ensuring their safe boarding, travel, and disembarking from the bus.
• Handled emergency situations calmly and effectively by following established protocols for passenger safety and incident reporting.
• Conducted comprehensive pre-trip inspections to ensure vehicle safety and compliance with regulations.
• Consistently met or exceeded on-time performance goals, contributing to overall system efficiency.