ARMANDO SERRANO
Summary
Seeking to provide exceptional customer service, to learn and grow with a company that has a successful track record in building great relationships with their employees and customers.
Overview
15
15
years of professional experience
Work History
Courier
Cirona Labs
05.2024 - Current
- Conduct daily vehicle inspections and reported maintenance issues for immediate remediation.
- Communicate with dispatch and customers for accurate delivery information.
- Complete daily delivery assignments while adhering to strict time constraints, ensuring consistent service quality.
- Verifiy package information to check for accuracy and completeness.
- Obtain signatures for delivery documents and packages.
- Follow company policies and procedures during shift.
Pharmacy Courier
RGH Home Infusion
04.2021 - 03.2024
- Responsible for stocking and cleaning medical supplies.
- Help unload medical supplies from other delivery drivers.
- Load and deliver medicine to patients homes and also hospitals and medical clinics.
- Keep in contact with pharmacist for any changes that might occur during my route.
Pharmacy Delivery Driver
PharMerica
03.2019 - 04.2021
- My duties were to make sure I have all my deliveries in order before I start my route.
- Responsible for faxing and filing medication slips from the previous day.
- Record and track the number of all deliveries on a log sheet.
- Pick up medications from other pharmacy's and keep in contact with pharmacist and supervisor with any issues.
- Service deliveries in Rochester NY, Edmeston NY and Syracuse.
Route Delivery Driver
Amazon Logistics Center
07.2018 - 03.2019
- Inspect company vehicle before entering the warehouse and gather paperwork to know where all packages are located to start loading process.
- Check in with my supervisor to let him know I'm ready to start my route.
- Deliver packages in a timely manner.
- If any problems occur I would call the support team and my supervisor for any questions or concerns.
Sweeper Operator
Spezio Property Services, Inc.
08.2016 - 03.2019
- Fill out inspection report before and after truck goes out. Make sure truck is safe to operate and also to make sure no tools or equipment is needed or missing.
- Paperwork was to be completed before and after each site.
- Responsible to gas up, abide by traffic laws, report to manager at each site.
- In charge of getting to the job site in a timely manner and check assignment paperwork on what exactly has to be done.
- Responsible in mechanically operating sweeper inside and outside the truck, blowing sidewalk, change garbage cans if necessary and leave site with the time that is given.
Associate Manager
Life Storage
10.2013 - 07.2016
- As an assistant manager I would execute exactly the same way as the store manager would operate and assist will all daily operations.
- I was responsible for opening and closing the facility and over seeing the property such as maintenance, damages etc.
- Gained a lot of personal customer experience providing service to a diverse group of customers.
- Responsible for making reservations, responding to leads, schedule upcoming tours for the property, process applications, addressed current issues for the tenants in the facility, submit work orders, make collection calls and sell merchandise.
Driver
Metro Transportation
07.2012 - 09.2013
- Transporting medical patients from their homes to hospital/ medical clinics and vice versa.
- Responsible to pick up patients in a timely manner for their appointments, mostly in the Rochester/Monroe area.
- Responsible to drive safely and abide by all traffic laws/rules.
Sales Associate
Sutherland Global Services
02.2011 - 08.2013
- AT&T sales department for the bilingual program.
- Responsible for answering phone calls and taking care of customers payments, issues with troubleshooting and also selling upgrading services.
Education
No Degree - Sports Athletic Management
MCC
01.2009
Skills
- Working Independently
- Package pickup and delivery
- Payment Collection
- GPS and route planning
- Time Sensitive Deliveries
- Customer Service
- Loading and unloading
- Delivery Management
- Vehicle Maintenance
- Delivery Documentation
Additional Information
Willing to learn something new every day. Im looking for a job where I can stay busy throughout the day. I like to keep my work organized and in order. I'm driven on performing correctly and completing the duties and tasks at hand. I've had great customer service relationships in all the jobs I've worked for. I'm trustworthy and responsible for doing my job effectively. I like to stay busy and work on what needs to be accomplished in a days work.
Languages
Spanish
Native or Bilingual
Timeline
Courier
Cirona Labs
05.2024 - Current
Pharmacy Courier
RGH Home Infusion
04.2021 - 03.2024
Pharmacy Delivery Driver
PharMerica
03.2019 - 04.2021
Route Delivery Driver
Amazon Logistics Center
07.2018 - 03.2019
Sweeper Operator
Spezio Property Services, Inc.
08.2016 - 03.2019
Associate Manager
Life Storage
10.2013 - 07.2016
Driver
Metro Transportation
07.2012 - 09.2013
Sales Associate
Sutherland Global Services
02.2011 - 08.2013
No Degree - Sports Athletic Management
MCC
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