Summary
Overview
Work History
Education
Skills
Community Service And Volunteer Work
Timeline
Generic
Savana Smith

Savana Smith

Augusta,GA

Summary

Upbeat, customer-focused Associate with several years of experience in retail environments. Flexible and approachable, with strong organizational and time management skills. Delivers memorable guest experience through welcoming interactions and extensive product knowledge.

Overview

3
3
years of professional experience

Work History

Courier

DoorDash
11.2024 - Current
  • Drove safely at all times to avoid accidents and harm.
  • Greeted recipients, delivered packages and acquired proper authorization for all deliveries.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Contacted customers to confirm delivery details and locations.
  • Verified package information to check for accuracy and completeness.

Host

Carolina Ale House- LM Hospitality
01.2025 - 06.2025
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.

Associate

Ulta Beauty
09.2022 - 01.2025
  • Facilitated customers in discovering desired products through active listening, effective questioning techniques, and empathetic interactions
  • Developed robust problem-solving skills with direct applications to real-life scenarios
  • Cultivated a welcoming atmosphere for customers and employees, fostering significantly improved team morale through active listening skills and conflict resolution techniques
  • Provided cash-handling assistance to over 200 customers with an average transaction value exceeding $50 to ensure seamless transactions and client satisfaction
  • Started conversations with browsing customers to initiate contact and uncover sales opportunities for available beauty products and services
  • Notified supervisors of inventory shortages, damages, and changes

Assistant Manager

96 Nutrition
04.2022 - 12.2022
  • Led a team of 4 in budget planning of $250 and execution with a focus on resource allocation
  • Established standardized opening and closing procedures in alignment with food safety regulations using Google Docs
  • Distinguished for exceptional customer service delivery by employing a personalized approach, effective communication, empathy, patience, and problem-solving skills
  • Coached associates to create strong team consistently delivering best-in-class customer experiences
  • Took initiative in handling problems and used independent judgment to take immediate corrective actions

Education

Bachelor of Science - Chemistry

Augusta University
Augusta, GA
05.2028

Skills

  • Complaint resolution
  • Coordination
  • Courteous and professional
  • Customer interaction
  • Problem-solving
  • Adaptability and flexibility
  • Team collaboration
  • Work Planning and Prioritization
  • Positive attitude
  • Quick learner

Community Service And Volunteer Work

Summerhill Senior Living Community

Facilitated therapy exercises while maintaining a productive atmosphere

Aided therapists in rearranging equipment in the rehabilitation center

Assisted an average of 4 patients a day with physical movements that helps to restore to function, lessen pain and disability.

Timeline

Host

Carolina Ale House- LM Hospitality
01.2025 - 06.2025

Courier

DoorDash
11.2024 - Current

Associate

Ulta Beauty
09.2022 - 01.2025

Assistant Manager

96 Nutrition
04.2022 - 12.2022

Bachelor of Science - Chemistry

Augusta University

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