Krystal Jackson
Houston,TX
Summary
Versatile and dynamic professional with a proven track record in customer service and problem-solving, honed at Health Help. Excelled in high-stress situations, enhancing customer loyalty through empathetic engagement and active listening. Skilled in data entry and critical thinking, consistently improving service quality and operational efficiency. Demonstrated ability to lead projects to successful completion, ensuring precision and quality control. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
7
7
years of professional experience
Work History
Courier
2B1K Freight LLC
12.2022 - Current
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
- Completed daily delivery assignments while adhering to strict time constraints, ensuring consistent service quality.
- Enhanced customer satisfaction through timely deliveries and professional communication with clients.
- Adhered to all traffic laws while operating company vehicles for safe transportation of goods.
- Established lasting relationships with customers by delivering packages on time, interacting professionally, and responding promptly to questions.
Demolition Specialist
Legendary Demolition Houston
09.2020 - 11.2022
- Improved project efficiency by developing and implementing detailed demolition plans.
- Actively participated in professional development opportunities, staying current on industry trends, technologies, and best practices.
- Established a strong reputation as a reliable Demolition Specialist, leading to an increase in repeat business from satisfied clients.
- Maintained accurate records of all projects undertaken, including budgets, timelines, personnel assignments, and final outcomes.
- Utilized advanced machinery and equipment for precise building deconstruction, minimizing waste generation.
Customer Service Representative
Health Help
11.2018 - 08.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Debris Feild Monitor
Thomas Consultant
08.2017 - 10.2018
- responsible for validating the removal of debris from public right of way
- odserve disaster debris as it is loaded into hauling vehicals and document required information using electronic device
- Working with contractors and crews on-site
- Monitoring debris removal ensuring that debris is removed from authorizedareas, loaded and hauled
- Recording information about the debris removal operationusing a smartphone app or hand-held unit
- ensure that the debris removal operations are efficient, safe, and properly documented to substantiate the applicants grant claim
Education
High School Diploma -
Bellaire High School
Bellaire, TX06.2002
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Problem Resolution
- Computer Proficiency
- Money handling abilities
- Complaint resolution
- Assertiveness
- Quality Control
Timeline
Courier
2B1K Freight LLC
12.2022 - Current
Demolition Specialist
Legendary Demolition Houston
09.2020 - 11.2022
Customer Service Representative
Health Help
11.2018 - 08.2019
Debris Feild Monitor
Thomas Consultant
08.2017 - 10.2018
High School Diploma -
Bellaire High School
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