Latarsha Callum
Richmond ,TX
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
1
1
year of professional experience
Work History
Courier
Veho
Houston, TX
08.2025 - Current
- Addressed technical issues that arose during computer-based exams, collaborating with IT support staff when necessary to resolve problems efficiently.
- Streamlined communication between departments through the implementation of an effective ticketing system for IT support requests.
- Enhanced customer satisfaction by providing timely and efficient IT support for various hardware and software issues.
- Established effective communication channels between IT support staff and end-users, leading to improved issue resolution times overall.
- Implemented best practices for safe handling of packages, reducing damage reports.
- Managed route optimization to minimize delays and enhance delivery accuracy.
- Analyzed delivery performance data to identify areas for process improvement and cost reduction.
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
- Enhanced customer satisfaction through timely deliveries and professional communication with clients.
Transport Driver
HopSkipDrive
Houston, TX
04.2025 - Current
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Managed high call volume during peak hours, prioritizing urgent cases while maintaining attention to detail.
- Maintained a positive work environment, fostering team collaboration and continuous improvement.
- Operated commercial vehicles safely to transport goods across designated routes.
- Maintained accurate logs of hours driven, mileage, and fuel consumption for reporting purposes.
- Implemented best practices for cargo handling to prevent damage during transportation.
- Resolved customer inquiries regarding delivery status and service issues effectively.
Education
High School Diploma -
Elkins High School
Missouri City, TX06.1997
Skills
- Live chat support
- Credit card processing
- Exceptional Microsoft Excel skills
- POS systems
- IT support
- Organization skills
- Friendly, positive attitude
- Teamwork and collaboration
- Critical thinking
- Computer skills
- Multitasking
- Microsoft Excel and PowerPoint
- Working independently
- Attention to detail
- Problem-solving
- Customer service
- Time management
- Excellent driving skills
- Customer service and engagement
- Customer service standards
Timeline
Courier
Veho
08.2025 - Current
Transport Driver
HopSkipDrive
04.2025 - Current
High School Diploma -
Elkins High School