Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
Generic

Alexis Atkinson

Navarre

Summary

Experienced with managing customer interactions and providing effective solutions. Utilizes communication and problem-solving skills to address customer concerns promptly. Knowledge of fostering positive customer relationships and maintaining high service standards.

Professional with reputation for reliability and efficiency in logistics. Adept at managing routes to optimize delivery times and enhance customer satisfaction. Known for strong teamwork and adaptability to changing schedules and needs, ensuring reliable service.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Courier/Delivery Driver

FedEx Express
08.2023 - Current
  • Been delivering to the Fort Walton area for almost a year now, I love getting out in the city and helping the community. Unfortunately my station will be closing down soon due to FedEx switching over to Ground.
  • Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
  • Completed daily delivery assignments while adhering to strict time constraints, ensuring consistent service quality.
  • Adhered to all traffic laws while operating company vehicles for safe transportation of goods.
  • Established lasting relationships with customers by delivering packages on time, interacting professionally, and responding promptly to questions.
  • Enhanced customer satisfaction through timely deliveries and professional communication with clients.
  • Utilized GPS technology for precise navigation, minimizing delays and optimizing route planning.
  • Kept vehicles clean and well-maintained, ensuring reliable performance for daily use.
  • Managed inventory at distribution centers, contributing to organized operations and smooth workflows.
  • Loaded and unloaded packages onto delivery vehicles for proper storage and handling.

Groundskeeper/Service worker

City of Fort Walton Beach
08.2022 - 09.2023
  • As a Groundskeeper and service worker for the cemetery in Fort Walton, I was probing the cemetery using geographical maps to find and prepare for funeral services.
  • Sold plots for the cemetery to grieving families and gave them all their options needed while burying their loved ones.
  • Used trimmers and chainsaws for grounds maintenance, brush clearing, and tree removal and thinning.
  • Contributed to overall property aesthetics improvements resulting from dedicated attention towards daily maintenance tasks and detail-oriented approach to groundskeeping.
  • Assisted in training new employees on proper procedures/techniques required for efficient groundskeeping operations.
  • Maintained aesthetic consistency across multiple properties by following specific design guidelines.
  • Reduced equipment downtime via regular maintenance checks and timely repairs as needed.
  • Assisted in development of new garden layout that became focal point for visitor enjoyment.
  • Fostered positive community image by engaging with residents and addressing their concerns related to grounds.
  • Utilized power tools and landscaping machines to maintain outdoor areas.
  • Removed debris and waste from outdoor areas of 8 acre cemetery

PSE Mail Processing Clerk

United States Postal Service
11.2020 - 06.2022
  • Typical warehouse work and making sure all the packages for Highlands Ranch get out in time every morning for the Mail carriers.
  • Maintained a clean and organized work environment to optimize efficiency in mail processing tasks.
  • Reduced mail delivery errors by carefully verifying recipient addresses and ensuring accurate routing.
  • Coordinated with team members to manage heavy workloads, ensuring timely completion of all assigned tasks while maintaining high-quality standards.
  • Operated mail processing equipment proficiently, minimizing downtime due to malfunctions or user error.
  • Demonstrated adaptability by quickly learning new technologies and processes introduced into daily operations for increased effectiveness.
  • Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
  • Delivered consistent performance under pressure during peak mailing seasons, effectively managing increased volumes without compromising service quality or efficiency.
  • Prevented loss of critical documents by thoroughly inspecting all incoming materials for damage or tampering prior to distribution within the facility.
  • Tracked outgoing mail to provide accurate customer updates.
  • Checked parcels were securely sealed to eliminate losses.
  • Processed and organized incoming mail for distribution to appropriate departments.
  • Used computer systems to track packages and update client information.
  • Actively participated in safety meetings and workshops, contributing to a secure and accident-free workplace environment.
  • Expedited package delivery times by accurately weighing, labeling, and dispatching parcels according to postal regulations.
  • Streamlined mail processing operations by implementing efficient sorting and organizing techniques.

Remote Customer Service Representative

TECOBI
08.2018 - 11.2020
  • As a Ninja we worked to create leads for dealerships in the state of CO by pulling them in on Facebook through ads.
  • We would research to find exactly what car the customer wanted and book them in an appt to go test drive it at the dealership.
  • With every lead we made commission. This was a remote position at home during COVID.
  • Worked effectively in fast-paced environments.
  • Self-motivated, with a strong sense of personal responsibility.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Paid attention to detail while completing assignments.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Handled escalated customer complaints effectively, leading to satisfactory resolutions for both the client and the company.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Education

Diploma -

Kingwood High School
Kingwood, TX
05.2013

Skills

  • Warehouse experience

  • Working independently

  • Attention to detail

  • Problem-solving

  • Customer service

  • Merchandising

  • Shuttle Driving

  • Pallet Jack

  • Facebook Advertising (1 year)

  • Freight Experience (3 years)

  • Shipping & receiving

  • Load & Unload

  • Box Truck

  • Guest Relations Experience

  • Inventory Control (2 years)

  • Time Management (10 years)

  • Excel (2 years)

  • Windows

  • POS

  • Courier (2 years)

  • Microsoft Office (6 years)

  • Custodial Experience

  • Microsoft Word

  • Light maintenance (2 years)

  • Cash Handling

  • Customer Service

  • Bus Driving

  • Heavy lifting

  • Hospitality

  • Computer Literacy (10 years)

  • Driving

  • Warehouse Experience (3 years)

  • Delivery Driver Experience

  • Order fulfillment

  • Critical thinking

  • Data entry

  • Time management

  • Live chat support

  • Computer proficiency

Certification

  • CPR Certification
  • Food Handler Certification

Additional Information

DOT certified driver

Timeline

Courier/Delivery Driver

FedEx Express
08.2023 - Current

Groundskeeper/Service worker

City of Fort Walton Beach
08.2022 - 09.2023

PSE Mail Processing Clerk

United States Postal Service
11.2020 - 06.2022

Remote Customer Service Representative

TECOBI
08.2018 - 11.2020

Diploma -

Kingwood High School

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Alexis Atkinson