Marbely Gomez Perez
Lake Wales,FL
Summary
Bilingual customer care specialist. 10+ years of hospitality experience. Seeking career in-home health aid or customers service-related field Authorized to work in the US for any employer
Over 5 years of experience as delivery person working with small to large companies. Work hard to meet or exceed employer and customer expectations. Interact well with team and share advice and tips. Embrace shifting schedules and delivery routes. Always handle frustrated customers with professionalism and positive attitude.
Diligent driver
with solid history of reliable and timely deliveries. Proven track record of ensuring customer satisfaction through careful handling of packages and efficient route management. Demonstrated effective time management and problem-solving skills.
Diligent with solid history of reliable and timely deliveries.
Highly-skilled Courier successful in providing quality service and completing on-time deliveries. Cross-trained in all aspects of shipping and deliveries.
Effective Courier offering excellent skills in delivery, pickup and customer service. Pursuing similar position where focus and dedication are highly sought.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Professional driver prepared to efficiently transport goods and ensure timely deliveries. Adept in route planning, vehicle maintenance, and customer interaction. Strong focus on team collaboration, adaptability, and achieving reliable results. Known for punctuality, safety awareness, and excellent problem-solving skills.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Courier/Delivery Driver
FedEx Express
04.2021 - Current
- As a FedEx courier I'm responsible for picking up and delivering packages at homes and businesses on his delivery route. I operate the route efficiently to ensure that the scheduled pick-ups and deliveries for the day are completed. as an courier I must have a good relationship with the customers and be able to answer questions about package shipping methods that he may encounter, building sales on the route.
Home Health Aide
Professional Academy of Health
03.2020 - 08.2020
- Help patients with personal hygiene, dressing, bathing, and other daily tasks.
- Perform basic health care services for patients including checking vital signs or administering prescription medication.
- Help with general light housekeeping.
- Make transportation arrangements as needed.
- Work with a nurse, personal care aide, a CNA, nurse aide, nursing assistant, and other caregivers and in-home care professionals.
- Observe and report on patient condition.
- Keep up with in-service training.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
Marketing Coordinator Specialist / Front Desk Assistance
Westgate Resort
12.2012 - 12.2019
- Explain the Westgate Owner Referral program and generate leads from new and existing owners. Provide owner with the referral ID card information.
- Data Entry, input all referrals generated into the system.
- Answers all incoming calls, provides customer service to anyone that approaches the desk.
- Call in Hot-Leads for owner referrals. Also, call corporate owners credit department to check on status of Referral Credits for owners.
- Photograph new and existing owners and set up Westgate Photo. Show owners how to use the Westgate Photo.
- Sent Photograph to new owners email and generate email leads for the referral program.
- Responsible for maintaining and process inventory for Owner Referral display cases.
- Assist with tours at the Welcome Center during check-ins at busy season as needed.
- Daily count for Day-line and In-House leads generated.
- Work as a liaison between the Seeders and the sales reps to coordinate getting the new owners to the deeding department.
- Oversaw the creation of promotional materials, ensuring alignment with brand messaging and standards.
- Answered general marketing department inquiries by email, phone, and mail.
Beauty Advisor Associate
Sally Beauty
01.2012 - 12.2012
- Assisted and helping customers with their need on the purchases
- Provided hair line products recommendation on all facets of beauty products and needs.
- Communicated with department associates, customer needs and maintain store cleanliness.
- Manage inventory and replenish sales floor products. Operated sales department cash registers and process credit card payments.
- Bank deposits miscellaneous duties store closing and openings.
- Stocked shelves
- Provided expert product knowledge to customers, enhancing their shopping experience.
- Assisted in visual merchandising to create appealing displays and drive sales.
- Trained new staff on customer service best practices and product offerings.
- Maintained inventory accuracy through regular stock checks and replenishment processes.
- Processed payments, entering sales in register for prompt customer service.
Sales
Retro Fitness
11.2008 - 12.2011
- Front Desk Assistance, answering inbound calls Processing payments from members.
- Open and closed facility operations. Supervised child-care department areas and maintained safety.
- Sold new gym memberships to customers. Serve customers as a primary translator for Spanish speaking
- Facilitate needed updates to member's accounts
- Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed
- Assist in maintaining the neatness and cleanliness of the club
- Handled and followed up with customers
- Stocked shelves
- Trained and mentored sales representatives in sales techniques and strategies.
- Produced sales reports to monitor sales growth, aging and accounts receivable.
Education
Diploma -
Empire Beauty School
Philadelphia, PA01.2012
High school diploma or GED - undefined
Skills
- Interpretation
- Translation
- Retail sales
- Restaurant experience
- Microsoft Excel
- Cash handling
- Computer skills
- Front Desk
- Guest Services
- Supervising experience
- Bilingual
- Hotel experience
- Marketing
- Communication skills
- Customer service
- Vital Signs
- Working independently
- Attention to detail
- Problem-solving
- Package handling
- Clean driving record
- Valid Driver's license
- Package pickup and delivery
- Loading and unloading
- GPS navigation
- Handheld scanning devices
- Sorting
- Smartphone usage
- Vehicle maintenance
- Written communication
- Multitasking and organization
- Verbal and written communication
- Delivery scheduling
- Punctuality and reliability
- Lab specimen transport
- Courier training
- Traffic safety
- Vehicle loading
- Excellent communication
- Active listening
- Teamwork
- Problem-solving abilities
- Customer satisfaction
- Licensed driver inFlorida
- Excellent driving skills
- Time management
Certification
- Driver's License Class "E"
- Firearms License
- CPR Certification
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Courier/Delivery Driver
FedEx Express
04.2021 - Current
Home Health Aide
Professional Academy of Health
03.2020 - 08.2020
Marketing Coordinator Specialist / Front Desk Assistance
Westgate Resort
12.2012 - 12.2019
Beauty Advisor Associate
Sally Beauty
01.2012 - 12.2012
Sales
Retro Fitness
11.2008 - 12.2011
High school diploma or GED - undefined
Diploma -
Empire Beauty School