Armando Valbuena
Eagle Lake
Summary
Versatile professional with skills in project management, problem-solving, and collaboration. Brings a fresh perspective and unwavering commitment to quality and success. Recognized for adaptability and a proactive approach in delivering effective solutions. Results-oriented achiever with a proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance. Equipped with strong problem-solving abilities, a willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Care Agent I
Rooms To Go Furniture Corporate Headquarters
11.2024 - Current
- Adhered strictly to data protection guidelines, ensuring that the confidential information of customers was treated with utmost respect and diligence throughout all interactions.
- Improved first-call resolution rates through thorough research of complex cases before escalating them to higher-level support teams.
- Provided empathetic assistance to distressed customers, demonstrating genuine concern for their needs and fostering brand loyalty.
- Built rapport with clients, resulting in increased customer loyalty and positive feedback.
Front Desk Area Specialist
First Service Residential
09.2023 - Current
- Greeted and assisted residents and guests, providing exceptional customer service and addressing inquiries promptly
- Managed daily front desk operations, including phone calls, email correspondence, and mail distribution
- Coordinated communication between residents and management, effectively handling concerns and requests
- Trained and mentored new staff on front desk procedures and customer service best practices
Smartphone & Computer Technician
GTRepairs
08.2021 - 08.2023
- Diagnosed and repaired iOS and Android smartphones, including screen replacements and software troubleshooting
- Provided technical support for personal computers, effectively resolving hardware and software issues
- Analyzed system performance to identify and implement solutions for optimization
- Assisted customers with device features and functionalities, enhancing their overall experience
Busboy
Mancora Ceviche Bar
10.2018 - 07.2021
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Followed proper sanitation guidelines when handling utensils, dishes, glassware, and linens to ensure guest safety and satisfaction.
- Developed excellent relationships with managers and fellow team members to support team success and positive work environment.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
Education
High School Diploma -
Suned High School
Margate, FL07.2021
Skills
- Troubleshoot
- Analysis
- Organization
- Technical Support
- Bilingual English/Spanish
- Customer Relationship Management
Certification
- CompTIA+, In progress
- CCNA Cisco, In progress
Languages
Spanish
Native or Bilingual
Timeline
Customer Care Agent I
Rooms To Go Furniture Corporate Headquarters
11.2024 - Current
Front Desk Area Specialist
First Service Residential
09.2023 - Current
Smartphone & Computer Technician
GTRepairs
08.2021 - 08.2023
Busboy
Mancora Ceviche Bar
10.2018 - 07.2021
High School Diploma -
Suned High School
Similar Profiles
Rosenda TaylorRosenda Taylor
Fleet Manager at Rooms To Go Furniture Corporate HeadquartersFleet Manager at Rooms To Go Furniture Corporate Headquarters
Katharine Paoli-VelasquezKatharine Paoli-Velasquez
Warranty Administrator at Rooms To Go Furniture Corporate HeadquartersWarranty Administrator at Rooms To Go Furniture Corporate Headquarters
Kari HolleyKari Holley
UPS/USPS Order Control Clerks at Rooms To Go Distribution CenterUPS/USPS Order Control Clerks at Rooms To Go Distribution Center