AARON MOORE
Chicago,IL
Summary
Enthusiastic worker eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel in any work field.
Overview
13
13
years of professional experience
4
4
years of post-secondary education
Work History
Ramp Service Agent
United Airlines Inc.
02.2020 - Current
- Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
- Reported equipment malfunctions to supervisor for immediate repair attention to avoid creating flight departure delays.
- Coordinated all ground crew activities to complete objectives on schedule.
Customer Service Representative
Optum, UnitedHealth Group
Chicago, IL
01.2023 - 11.2023
- Handled escalated customer complaints effectively, leading to satisfactory resolutions for both the client and the company.
- Consistently met or exceeded performance goals, contributing to the overall success of the call center.
- Maintained a thorough knowledge of products and services to provide accurate information to customers.
Communication Technician
Comcast
03.2017 - 03.2018
- Maintained compliance with company standards to perform all maintenance activities.
- Installed and maintained systems and analyzed users' needs.
- Tested equipment and circuits using various tools such as standard hand tools and network diagnostic tools.
Call Center Sales Associate
State Farm
09.2015 - 02.2017
- Increased customer satisfaction by resolving billing issues.
- Upsold products whenever possible.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
Cylinder Filler
Airgas USA
06.2014 - 07.2016
- Execute daily warehouse operations Fill propane tanks and various gas cylinders Operate forklift Maintain a log of daily assignments.
Electrician
IBEW Local 134
07.2013 - 01.2014
- Installed fans, light fixtures, plugs, switches and electrical appliances in residential and commercial sites.
- Sound knowledge of electrical equipment, policies, procedures, and strategies
- Working knowledge of electrical wiring and safety practices
- Familiarity with National Electrical Code Ability to comprehend written and oral instructions
- Ability to work independently in team environment.
- Installed and wired electrical hardware, including transformers, junction boxes, service panels, electrical boxes, switches and circuit breakers.
Sales Associate
Toys R Us
05.2011 - 04.2013
- Assisted customers over the phone at the customer service desk
- Demonstrated product features as and when directed
- Solicited walk-in customers for business development purposes
- Provided after sales services
- Cross-trained in all departments.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
Education
No Degree -
Illinois State University
Normal, ILHigh School Diploma -
Simeon Career Academy
Chicago, IL 09.2006 - 06.2010
Skills
CableCash handlingCustomer serviceElectrical wiringForkliftInsuranceTroubleshoot
Aircraft servicing
Marshaling aircraft
Heavy Equipment Operation
Sorting and labeling
Device configuration
Cabling layouts
Customer education
Troubleshooting skills
Customer support
Documentation and reporting
Verbal and written communication
Shipping and receiving
Logistics
Operations support
Forklift Operations
Standard power tool operation
Product promotions
Product and service sales
Cash register operation
Timeline
Customer Service Representative
Optum, UnitedHealth Group
01.2023 - 11.2023
Ramp Service Agent
United Airlines Inc.
02.2020 - Current
Communication Technician
Comcast
03.2017 - 03.2018
Call Center Sales Associate
State Farm
09.2015 - 02.2017
Cylinder Filler
Airgas USA
06.2014 - 07.2016
Electrician
IBEW Local 134
07.2013 - 01.2014
Sales Associate
Toys R Us
05.2011 - 04.2013
High School Diploma -
Simeon Career Academy
09.2006 - 06.2010
No Degree -
Illinois State University