Christopher Ferguson
Lehigh Acres,FL
Summary
Dynamic and hard-working commercial airline employee highly experienced as ramp agent. Offers excellent listening and comprehension skills. Trained.
Self-motivated professional recognized for willingly taking on various tasks in busy settings. Focused on boosting customer loyalty by maintaining optimum stock levels. Helpful and accommodating individual comfortable greeting customers and answering questions or inquiries.
Overview
4
4
years of professional experience
2025
2025
years of post-secondary education
1
1
Certification
Work History
Ramp Service Agent
Alliance Ground International
Fort Myers, FL
12.2024 - Current
- Executed efficient baggage handling procedures to ensure timely aircraft departures.
- Coordinated ground support activities to enhance overall operational efficiency.
- Assisted flight crew with communication to facilitate smooth loading processes.
- Delivered exceptional customer service assistance during baggage claim inquiries.
- Operated ground support equipment to expedite aircraft servicing tasks.
- Collaborated with team members to improve workflow and service delivery.
- Trained new personnel on standard operating procedures and safety protocols.
- Adapted to changing schedules and priorities to meet dynamic operational demands.
- Provided support during adverse weather conditions to ensure safety and efficiency.
- Monitored loading procedures to prevent damage to baggage and cargo.
- Responded promptly to service requests from flight crew and ground operations.
Barista
Dunkin’ Donuts
Fort Myers, FL
07.2024 - 12.2024
- Prepared a variety of beverages including coffee, tea, and specialty drinks to meet customer preferences.
- Operated espresso machines and brewing equipment to ensure high-quality drink preparation.
- Prepared customers food orders as they came in.
- Put away truck orders as they came in.
- Cleaned all the equipment and entire store every night to prepare it for the next day.
- Counted money and put it in the system to be tracked by the store managers and district managers.
Food Runner
Rustys Raw Bar and Grill
Fort Myers, Florida
10.2023 - 07.2024
- Facilitated smooth communication between kitchen staff and service team to improve order accuracy.
- Assisted in maintaining cleanliness and organization of dining area to enhance customer experience.
- Supported inventory management by restocking supplies and monitoring stock levels during shifts.
- Rolling silverware and prepping it for the next set of customers.
Customer Service Employee
Publix
Lehigh Acres, FL
09.2021 - 10.2023
- Place customers grocery’s in bag
- Collecting used carts from and the parking lot and bringing them inside and cleaning them
- Cleaning the whole floor of the entire store at closing time
- Assisting Customers with load there cars with there groceries
- Delivered prompt assistance to customers, ensuring satisfaction with their shopping experience.
- Handled customer inquiries regarding product availability and features effectively.
- Trained new staff on customer service protocols and operational procedures.
- Supported promotional events by engaging customers and explaining special offers.
Education
East Lee County High School
Lehigh Acres, FLSkills
- Baggage handling
- Ground support operations
- Equipment operation
- Safety protocol adherence
- Rule follower
- Good at following directions
Certification
- ServeSafe Certified
Timeline
Ramp Service Agent
Alliance Ground International
12.2024 - Current
Barista
Dunkin’ Donuts
07.2024 - 12.2024
Food Runner
Rustys Raw Bar and Grill
10.2023 - 07.2024
Customer Service Employee
Publix
09.2021 - 10.2023
East Lee County High School