Summary
Work History
Education
Skills
Timeline
Generic
Alzina Salam

Alzina Salam

12800 Dunlap Street,TX

Summary

Punctual, reliable, diligent, and service-driven employee specializing in labor operations support. Possesses strong communication skills needed to create meaningful relationships with coworkers and customers. Expertise in completing difficult tasks under intense deadlines in a timely manner. Goal-oriented Customer Service Manager with 10+ years of experience in leadership roles. Detail-focused and driven to help employees succeed in meeting and exceeding sales goals. Charming salesperson skilled in communication and collaboration for best-in-class service.

Work History

Ramp Service Agent

UPS
Philadelphia, PA
  • Communicated closely with ground crew, flight crew, and tow person via headset radio to maintain loading and unloading safety and efficiency.
  • Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
  • Coordinated ground crew activities to complete objectives on schedule.
  • Refueled daily aircraft for arrival and departure flights.

Associate Director of Admissions

EDMC/Art Institute
Pittsburgh, PA
  • Coordinated and participated in campus recruitment events, orientation programs and open houses.
  • Maintained full knowledge of institution's catalog to fully explain course offerings and select programs to best fit each potential student's needs and goals.
  • Assisted prospective students with admissions by processing paperwork, arranging and conducting campus tours and conducting follow-up activities.
  • Optimized student educational strategies with clear advice on course choices, progression and career options.

Customer Service Represent/Store Manager

Family Dollar Munhall
Pittsburgh, PA
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Introduced higher standards for customer service and increased efficiency by streamlining operations.
  • Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.

Dialer/Credit & Collections

Duquesne Light Company
  • Responded to customer inquiries with patience and positivity to establish excellent first impression.
  • Assisted over 100 customers daily by answering questions and transferring to appropriate departments.
  • Collected personal information from customers to accurately document requests.
  • Performed data entry operations to update database with customer responses.

Education

Associate of Science - HVAC Installation And Repair

Brightwood Career Institute

Bachelor of Science - Business Administration And Management

South Carolina State University

Associate of Applied Science - Massage Therapy

Western School of Business

AS - Computer programming

ICM School of Business

Skills

  • MS Office Expertise
  • Customer Service
  • Interdepartmental Collaboration
  • Client Relations and Retention
  • Effective Workflow Management
  • Exceptional Telephone Etiquette
  • Conflict Resolution Techniques
  • Administrative Support

Timeline

Ramp Service Agent

UPS

Associate Director of Admissions

EDMC/Art Institute

Customer Service Represent/Store Manager

Family Dollar Munhall

Dialer/Credit & Collections

Duquesne Light Company

Associate of Science - HVAC Installation And Repair

Brightwood Career Institute

Bachelor of Science - Business Administration And Management

South Carolina State University

Associate of Applied Science - Massage Therapy

Western School of Business

AS - Computer programming

ICM School of Business

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Alzina Salam