Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shawn Diaz

Vallejo,CA

Summary

Deadline-oriented Ramp Agent with experience in commercial aviation industry at large hub airport. Polished and efficient with desirable communication skills. Lifts up to 100 pounds and adheres to commercial airline protocols. Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions. Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

1
1
Language
1
1
year of post-secondary education
11
11
years of professional experience

Work History

Ramp Service Agent

United Airlines
San Francisco , CA
09.2017 - Current
  • Performed mathematical functions to interpret aircraft weight and balance loading instructions.
  • Communicated closely with ground crew, flight crew, and tow person via headset radio to maintain loading and unloading safety and efficiency.
  • Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
  • Transferred luggage from aircraft to collection areas safely using a tug and forman cart equipment.
  • Coordinated ground crew activities to complete objectives on schedule.
  • Verified documentation and condition of freight to assure quality standards were achieved.
  • Used handheld scanners to efficiently track and maneuver freight throughout distribution network.

Customer Service Representative

J. R. Lester & Associates, Ltd.
San Francisco , CA
01.2020 - 10.2020
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.
  • Leveraged sales expertise to promote products and capitalized on upsell opportunities.
  • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
  • Recommended products to customers, thoroughly explaining details.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Computed total costs and profit requirements for customer sales to provide accurate pricing.
  • Showcased product features to customers and discussed technical details to overcome objections and lock in sales.

Customer Service Sales Representative

Rimowa - Lvmh
Tumon, Guam
04.2015 - 06.2017
  • Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
  • Computed total costs and profit requirements for customer sales to provide accurate pricing.
  • Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
  • Informed customers of sales and promotions to build customer base, boost traffic and increase customer loyalty.
  • Established fair pricing structures and finalized contracts to complete purchase agreements with customers.
  • Delivered superior customer service to retain existing customers and attract future customers.
  • Opened new merchandise and stocked sales floor racks and shelves.
  • Merchandised attractive shelf displays with current offerings to drive store sales.
  • Trained new employees on customer service, money handling and organizing strategies.
  • Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
  • Worked independently with minimal supervision.

Sommelier

Winelution LTD.
Tumon, Guam
07.2014 - 12.2015
  • Managed cellar and beverage storage maintenance to prevent inventory spoilage.
  • Set up wine tastings to bring in business and promote special offerings.
  • Directed teams to keep workstations clean and neat for professional customer appeal.
  • Monitored conditions of wine cellar, keeping all bottles stored at appropriate temperature.
  • Answered customers' questions, recommended items and recorded order information.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Kept track of event finances, initial deposits, due payments and final balances.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.

Assistant Head Swim Coach

Tarakito Swim Club
Hagatna, Guam
01.2008 - 01.2011
  • Adapted teaching strategies to match developmental age and abilities of students.
  • Guided students through different swimming strokes and strategies to increase stamina.
  • Prepared equipment before each class class and stored items promptly after classes.
  • Assisted in setting up pool deck, cleaning up public areas and closing pool in unsafe conditions.
  • Taught daily swim instruction to students varying in ages and skill levels.
  • Updated class and student records with personal details, attendance and progress.
  • Administered first aid for basic injuries and CPR for serious medical issues.
  • Used teaching aids such as kickboards, diving rings and fins correctly to teach students.

Education

No Degree - English Literature

University of Guam
Mangilao, GU
08.2010 - 01.2012

Skills

Marshaling aircraft

undefined

Timeline

Customer Service Representative

J. R. Lester & Associates, Ltd.
01.2020 - 10.2020

Ramp Service Agent

United Airlines
09.2017 - Current

Customer Service Sales Representative

Rimowa - Lvmh
04.2015 - 06.2017

Sommelier

Winelution LTD.
07.2014 - 12.2015

No Degree - English Literature

University of Guam
08.2010 - 01.2012

Assistant Head Swim Coach

Tarakito Swim Club
01.2008 - 01.2011

Similar Profiles

CREATE PROFILE
Shawn Diaz