Siaosi Nalesoni
United Airlines
Belmont
10
years of professional experience
Experienced Ramp Service Agent skilled in coordinating ground operations, training team members, and ensuring safety compliance. Proven ability to manage high-pressure situations while maintaining exceptional customer service standards and operational efficiency.
Work History
Ramp Service Agent
8 Years 3 Months- Coordinated loading and unloading of baggage, ensuring compliance with safety protocols.
- Operated ground support equipment to facilitate safe and efficient aircraft handling.
- Monitored weather conditions to adjust operations and minimize delays in service.
- Trained new team members on standard operating procedures and safety guidelines.
Customer Service Representative
1 Year 8 Months- Delivered exceptional customer service, resolving inquiries and complaints efficiently.
- Collaborated with team members to ensure consistent service quality across all departments.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma
Skills
Ramp operations
Marshaling aircraft
Aircraft marshalling
Marshaling aircraft
Ground support equipment
FAA compliance
Security protocols
Cargo operations
Security processes
Timeline
Ramp Service Agent
United Airlines
06.2018 - CurrentRead More
Customer Service Representative
Kmart, Sears Holding
10.2016 - 06.2018Read More
Redwood High School
High School Diploma
Read More