SHENGBIN PIAO
Flushing,USA
Summary
Multilingual aviation professional with experience in passenger services, ramp operations, flight operations support, and ground handling coordination. Proven ability to manage airport operations, oversee third-party vendors, and ensure safe, efficient, and on-time flight performance. Fluent in Mandarin Chinese, Korean, and English. Strong background in customer service, operational coordination, and regulatory compliance within international airline environments.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Passenger Service Agent / Ramp Agent
ASANA AIRLINES
New York, NY
06.2024 - Current
- Perform passenger check-in, boarding, and gate operations for international flights.
- Verify passports, visas, and travel documents in accordance with airline and government regulations.
- Assist passengers with baggage, seat assignments, and special service requests.
- Coordinate aircraft arrival, turnaround, and departure operations.
- Oversee baggage loading/unloading and cargo handling activities.
- Manage and coordinate third-party ground handling vendors to ensure safe, efficient, and on-time flight operations.
- Monitor operational performance and resolve issues to minimize delays and service disruptions.
- Maintain compliance with FAA regulations, airport requirements, and airline safety standards.
Passenger Service Agent
SWISSPORT INTERNATIONAL LTD.
Jamaica, NY
11.2023 - 06.2024
- Assisted passengers with international check-in and boarding procedures.
- Verified travel documentation and processed passenger baggage.
- Coordinated gate operations and boarding activities.
- Provided assistance to passengers requiring special services.
- Delivered high-quality customer service in a fast-paced airport environment.
International Sales Manager
HUBEI ZONG TONG SHU NEW MATERIALS CO., LTD.
Hubei, China
08.2022 - 08.2023
- Developed and maintained relationships with international clients across Asia and the Middle East.
- Negotiated contracts and managed customer accounts.
- Conducted market research and identified new business opportunities.
- Supported revenue growth through strategic business development initiatives.
Education
Bachelor of Business Administration (B.B.A.) - International Business
BARUCH COLLEGE, THE CITY UNIVERSITY OF NEW YORK (CUNY)
New York, NYSkills
- Airline Operations
- Passenger Service
- Ramp Operations
- Flight Operations Support
- Ground Handling
- Vendor Management
- Check-In & Boarding Procedures
- Customer Service
- Operational Coordination
- Safety Compliance
- Microsoft Office Suite
Certification
- Personal Care Aide (PCA) Certification
- Certificate in Computer Information Technology
LANGUAGES
Mandarin Chinese — Native
Korean — Native
Timeline
Passenger Service Agent / Ramp Agent
ASANA AIRLINES
06.2024 - Current
Passenger Service Agent
SWISSPORT INTERNATIONAL LTD.
11.2023 - 06.2024
International Sales Manager
HUBEI ZONG TONG SHU NEW MATERIALS CO., LTD.
08.2022 - 08.2023
Bachelor of Business Administration (B.B.A.) - International Business
BARUCH COLLEGE, THE CITY UNIVERSITY OF NEW YORK (CUNY)