Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Lilliana Holmes

Montclair,CA

Summary

Versatile Operations Supervisor successful at taking on routine and complex business challenges with resourceful and creative approach. Recognized as driven, dedicated and hardworking leader with history of streamlining operations and increasing results.

Well-qualified Airport Operations Supervisor successful handling airport operations and building projects. Knowledgeable about safety, security and regulatory concerns. Offering 8 years of progressive experience in aviation industry.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Cargo Ramp Agent

Menzies Aviation
02.2025 - Current
  • Negotiated and arranged transport of goods with shipping or freight companies.
  • Operated cargo handling equipment to facilitate safe and quick loading and unloading of cargo.
  • Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
  • Guided aircraft into and out of parking positions using hand signals.
  • Helped train new employees in safe practices and warehouse procedures.

Station Supervisor / Load Master

Atlas Air, Inc.
08.2021 - 12.2024
  • Traveled to off-line stations and performed to supervise contract personnel's performance of duties relating to the loading/unloading of aircraft and cargo handling.
  • Perform all aspects of ground operations including loadmaster, hazardous materials, deicing, fueling, catering, security, etc.
  • Monitor our customers and vendors for compliance with Atlas procedures for all ground operations functions.
  • Monitor ramp activities and performance to ensure safe and timely aircraft handling.
  • Actively work with all other departments to continuously improve the service to our customers and control costs.

Supervisor (Ramp/Load Planning)

PrimeFlight Aviation (previously known as Majestic Terminal Services)
06.2020 - 08.2021
  • Ensure accurate and timely load planning, paperwork to include all required weights, limits, and fuel calculations.
  • Ensures Unit Load Devices (ULDs) are in airworthy condition and load plan reflects the current container inventory status.
  • Helped safely guide aircraft between parked areas, taxiways, and gate locations using visual, hand, and verbal communications.
  • Oversaw and coordinated freight loading, leveraging industry knowledge to address weight distribution and load requirements.
  • Maintained complete ramp safety and security with full implementation of safety procedures and station policies.
  • Operated equipment such as bag tugs, belt loaders, and tractors daily.
  • Evaluated staff performance and provided coaching to address inefficiencies.

Supervisor (Warehouse/Ramp)

Primeflight Aviation (previously known as Majestic Terminal Services)
09.2018 - 06.2020
  • Controlled turnover by implementing employee-focused initiatives, directly increasing job satisfaction and team morale.
  • Maximized quality and productivity with thorough training and consistent monitoring of team performance.
  • Coordinated logistics for Inbound and Outbound linehaul, organizing resources and schedules to meet demands.
  • Improved operational efficiency by working with senior management to implement and enhance policies and procedures.
  • Coordinated ground crew activities to complete objectives on schedule.
  • Communicated closely with ground crew, flight crew, and tow person via headset radio to maintain loading and unloading safety and efficiency.

Lead Dock Agent

Majestic Terminal Services
06.2016 - 09.2018
  • Managed training for new and existing employees to cover topics such as quality control, customer relations, and hazardous material handling procedures.
  • Kept all areas clean, organized and in line with company professional standards.
  • Transported items using forklifts and pallet jacks.
  • Delivered exceptional guest relations by welcoming visitors warmly and offering immediate assistance.
  • Maintained full compliance with legal, health, and safety regulations.
  • Worked effectively with diverse team to accomplish daily objectives and meet long-term goals.
  • Processed incoming trucks to unload, stage, and store merchandise smoothly.
  • Tracked computer inventory accurately by frequently updating changes.
  • Boosted team efforts by backing up fellow warehouse workers in managing incoming and outgoing products.
  • Communicated and coordinated with 4 departments to verify operational peak performance.
  • Loaded trucks and properly secured items to prevent damage during transportation.

Guest Service Representative

Target
05.2013 - 12.2015
  • Handled customer complaints to satisfy and retain guests.
  • Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
  • Processed payments and returns with accuracy and efficiency.
  • Managed returns, exchanges and refunds in accordance with store policy.

Education

High School Diploma -

Ontario High School
Ontario, CA
05.2010

Skills

  • Customer service
  • Time management
  • Communication skills
  • Computer literacy
  • Leadership
  • Microsoft office
  • Administrative experience
  • Data entry
  • Security
  • Staff training and development
  • Operations management
  • Airline operations
  • Transportation management
  • Team oversight

Certification

  • DG & Hazmat Cert
  • GSC Certified
  • 767
  • 737
  • 747
  • 777
  • Load Planner Cert

Timeline

Cargo Ramp Agent

Menzies Aviation
02.2025 - Current

Station Supervisor / Load Master

Atlas Air, Inc.
08.2021 - 12.2024

Supervisor (Ramp/Load Planning)

PrimeFlight Aviation (previously known as Majestic Terminal Services)
06.2020 - 08.2021

Supervisor (Warehouse/Ramp)

Primeflight Aviation (previously known as Majestic Terminal Services)
09.2018 - 06.2020

Lead Dock Agent

Majestic Terminal Services
06.2016 - 09.2018

Guest Service Representative

Target
05.2013 - 12.2015

High School Diploma -

Ontario High School

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