Joshua Galbraith
Peoria,AZ
Summary
Adept Air Transportation Specialist and Passenger Service Agent with a history at the United States Air Force, USAF, where I excelled in minimizing cargo damage and enhancing customer service under pressure. Demonstrated expertise in optimized load distribution and empathetic problem-solving, achieving significant improvements in operational efficiency and customer satisfaction.
Overview
5
5
years of professional experience
Work History
Cargo Ramp Agent
United States Air Force, USAF
02.2023 - Current
- Minimized damage to cargo by handling goods with care, utilizing proper equipment to load and unload items efficiently without compromising safety.
- Kept equipment well-maintained, regularly inspecting vehicles and machinery to ensure they were in proper working condition before use.
- Achieved consistent compliance with regulatory requirements through diligent adherence to industry standards and best practices for cargo handling.
- Reduced turnaround times for aircraft by effectively coordinating with ground crew and pilots during loading and unloading processes.
- Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over 6 daily flights.
Special Handling Specialist
United States Air Force, USAF
02.2022 - 02.2023
- Reduced response time for special handling inquiries by optimizing workflows and communication channels.
- Enhanced team performance by providing ongoing training and support to 20 fellow Special Handling Specialists.
- Used data entry skills to accurately document and input statements.
- Evaluated current policies and procedures, recommending improvements to enhance overall productivity within the department.
- Exceeded performance metrics consistently by efficiently processing high volumes of diverse cases requiring individualized attention from a Special Handling Specialist.
Passenger Service Agent
United States Air Force, USAF
09.2019 - 02.2022
- Resolved passenger issues with empathetic communication and effective problem-solving techniques.
- Maintained up-to-date knowledge of airline policies and procedures to provide top-quality service.
- Delivered excellent customer service under high-pressure situations while maintaining a calm demeanor throughout daily operations for over 300000 passengers.
- Supported colleagues in managing challenging situations, fostering teamwork and collaboration.
- Efficiently processed travel documents, verifying identification accuracy according to security protocols before boarding flights.
Education
High School Diploma -
Northwest Christian Schools
Colbert, WA06-2019
Skills
- Effective Time Allocation
- Valid Driver's license
- Material Transport
- GPS and route planning
- Hazardous Materials Handling
- Shipping and receiving
- Heavy lifting proficiency
- Packaging and labeling
- Self-motivated and disciplined
- Attention to detail
- Customer service
- Excel proficiency
Timeline
Cargo Ramp Agent
United States Air Force, USAF
02.2023 - Current
Special Handling Specialist
United States Air Force, USAF
02.2022 - 02.2023
Passenger Service Agent
United States Air Force, USAF
09.2019 - 02.2022
High School Diploma -
Northwest Christian Schools
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