Armando Valdes
Spring Hill
Summary
Compassionate Eligibility Counselor with comprehensive knowledge in public assistance programs and case management. Skilled in interpreting and applying complex regulations, policies, and procedures while maintaining confidentiality. Demonstrated ability to counsel individuals on eligibility requirements, ensuring access to services and benefits for those in need. Successfully fostered client relationships built on trust, respect, and mutual understanding.
Professional eligibility specialist with strong background in assessing and determining client qualifications for assistance programs. Proven ability to collaborate effectively with teams and adapt to changing needs, ensuring reliable support and impactful results. Skilled in case management, client communication, and regulatory compliance, consistently contributing to organizational goals and client satisfaction.
Overview
13
13
years of professional experience
Work History
Eligibility Counselor
Early Learning Coalition of Hillsborough County
Tampa, Florida
10.2021 - Current
- Assessed client eligibility for early childhood education programs.
- Provided guidance on application processes for family assistance.
- Educated families about available resources and benefits.
- Conducted follow-up interviews to verify eligibility information.
- Resolved client inquiries and concerns regarding program requirements.
- Trained new staff on eligibility assessment procedures.
- Reviewed applications for service and effectively interviewed custodial and non-custodial parents.
Maintenance Associate
Walmart
Brooksville, Florida
07.2025 - 09.2025
- Cleared aisles and work areas to promote a safe shopping environment for customers.
- Assisted in organizing inventory to ensure efficient storage and accessibility.
- Supported team members by responding promptly to maintenance requests and issues.
- Collaborated with associates to restock shelves and display merchandise effectively.
- Followed safety protocols to minimize hazards during maintenance operations on-site.
Operations Manager
IZ Maimo LLC (Delivery)
Las Vegas, Nevada
06.2018 - 09.2021
- Coordinated daily operations to ensure efficient workflow and resource allocation.
- Managed team schedules to optimize productivity and meet operational goals.
- Developed training materials for staff to enhance skills and knowledge.
- Analyzed operational data to identify trends and recommend adjustments as needed.
- Streamlined delivery operations to enhance efficiency and reduce turnaround times.
Houseperson
Downtown Grand Hotel & Casino
Las Vegas, Nevada
02.2015 - 01.2019
- Maintained cleanliness and organization of guest areas and common spaces.
- Assisted housekeeping staff with room preparation and supply distribution.
- Responded promptly to guest requests for additional supplies or services.
- Implemented efficient storage solutions for cleaning supplies and equipment.
Customer Service Representative
Sitel
Las Vegas, Nevada
01.2013 - 02.2015
- Assisted customers with inquiries and resolved issues promptly.
- Provided product information and guided customers through selections.
- Documented customer interactions in the ticketing system accurately.
- Managed customer complaints with empathy and professionalism.
Education
Associate of Science - Videogame Development
Full Sail University
Winter Park, FL06.2025
Bachelor of Science - Software Engineering
Western Governors University
Salt Lake City, UTSkills
- Inventory management
- Safety protocol compliance
- Customer relationship management
- Problem solving
- Effective communication
- Team collaboration
- Time management
- Training and development
- Conflict resolution
- Attention to detail
- Compliance assessment
- Data analysis
- Team leadership
- Training development
- Customer support
- Microsoft Office
- Quality assurance
- Verbal communication
- Microsoft office
- Motivational interviewing
- Follow-up skills
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Maintenance Associate
Walmart
07.2025 - 09.2025
Eligibility Counselor
Early Learning Coalition of Hillsborough County
10.2021 - Current
Operations Manager
IZ Maimo LLC (Delivery)
06.2018 - 09.2021
Houseperson
Downtown Grand Hotel & Casino
02.2015 - 01.2019
Customer Service Representative
Sitel
01.2013 - 02.2015
Associate of Science - Videogame Development
Full Sail University
Bachelor of Science - Software Engineering
Western Governors University