Armando Velazquez Santiago
Student
Reading,PA
Summary
Records Clerk skilled in copying, faxing, and sorting material in accordance using Etrieve, Canvas, and Ellucian technical platforms. Adept at handling incoming calls and communications through email using Microsoft 365.
Overview
2
2
years of professional experience
5
5
years of post-secondary education
1
1
Certificate
Work History
Canteen Attendant
West Dairy
Reading, PA
09.2021 - Current
- Provide technical assistance to self-checkout machines
- Sanitize and maintain floors, facility and equipment to adhere with COVID-19, company standards and procedures.
- Fulfill customer orders while complying with pricing, packaging, and weighing procedures.
- Track inventory and replenish products daily for optimal freshness and visibility.
- Display exceptional customer service when addressing and resolving customer issues and complaints.
- Balance daily cash transactions.
- Lift 50lb boxes.
Records Officer
Reading Area Community College
Reading, PA
11.2020 - Current
- Produce high-quality communications for internal and external use.
- Help with administrative support by managing incoming calls, coordinating files and sorting mail.
- Greet incoming office visitors, answered questions and directed individuals to office locations.
- Comply with departmental protocols and procedures.
- Interact with customers via phone, email, Zoom, or in-person to update record information.
- Answer student, faculty, and staff inquires.
- Work with various departments to move computers and printers.
Education
Associate of Science - Computer Technology
Reading Area Community College
Reading, PA 10.2019 - Current
High School Diploma -
Reading Senior High School
Reading, PA 08.2017 - 06.2020
Skills
Knowledgeable of TCP/IP, DNS, DHCP
Troubleshooting PC/Printers
Educational Technology Experience
Microsoft 365
Clerical skills
Oral and written communication
Problem solving
Team player
Excellent communication
Self-motivated
Motivational Speaker
Certification
TestOut Server Pro 2016: Install and Storage Certification
Accomplishments
Student Speaker at the RACC Gala, asissted in raising $1.25 million for scholarships and school funding.
Timeline
TestOut Server Pro 2016: Install and Storage Certification
01-2022
Canteen Attendant
West Dairy
09.2021 - Current
Records Officer
Reading Area Community College
11.2020 - Current
Associate of Science - Computer Technology
Reading Area Community College
10.2019 - Current
High School Diploma -
Reading Senior High School
08.2017 - 06.2020