Armani Black
Brandon ,FL
Summary
Proven professional with over three years of expertise handling client requests and issues; also, serving in the US Air Force for more than one year as I am still enlisted . knowledgeable in offering choices and pertinent information to effectively address problems. cheerful and vivacious, capable of using creativity and flexibility to overcome challenges. Highly competent worker who is eager to try new things. In addition to having a strong work ethic, I'm committed to making every customer's experience enjoyable and unforgettable.
Overview
2
2
years of professional experience
Work History
Caregiver
Sun towers retirement community
Sun City, FL
09.2023 - Current
- Assured proper nutrition by preparing meals, grocery shopping and monitoring food consumption levels.
- Provided emotional support for clients who were experiencing depression or anxiety due to their illness or disability.
- Helped maintain the safety of the client's environment by removing hazards such as rugs or furniture that could cause falls.
- Supported bathing, dressing and personal care needs.
- Maintained clean and well-organized environment for client happiness and safety.
Military
United States Air Force Reserve
Tampa, FL
10/21/22 - Current
- Provided assistance with administrative tasks such as preparing reports or tracking data.
- The services career field involves managing, overseeing, and running food facilities that are funded by both authorized and non appropriate funds; lodging facilities that are temporary and transitory; facilities and programs for exercise and recreation; administration of mortuary affairs; and operational support.
- Maintained accurate records of all contacts made
Sales Representative- Hybrid
Adecco Temp Agency
Tampa, FL
05.2023 - 04.2024
- Developed and maintained relationships with existing clients to ensure customer satisfaction.
- Welcomes prospective clients, pays attention to their wants and issues, and points them in the direction of goods and services that will enable them to fulfill their demands. modifies the sales presentations based on an analysis of the target customer's needs and the type of sales outlet
- Developed and maintained relationships with customers to ensure repeat business.
Inbound Customer Service Representative-remote
American affordable Drugs
Brandon, FL
06.2022 - 06.2023
- Answered phone with friendly greeting to create positive inbound calling experience for customers.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Assisted pharmacist by responding to patient questions regarding prescription and medication-specific issues.
- Maintained updated knowledge of company's products and services.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
Education
Associate of Science - Criminal Justice
Community College of The Air Force
San Antonio, TX08-2023
Skills
- Reliability
- CPR Certified
- Product Sales
- Business Development
- Meeting deadlines
- Goal-Oriented
- Client Service
- Teamwork and Collaboration
- Listening Skills
- Excellent communication skills
- Inbound and Outbound Calling
- Scheduling
- Microsoft Outlook
- Customer Service
- Microsoft Excel
- Retail sales customer service
- Dementia Care
- Medical record-keeping
- Case Management
- Written and Oral Communications
- Medical Records Management Records
Accomplishments
- attended as well as graduated the United States Air Force Basic military Graduation in San Antonio, TX
References
References available upon request.
Timeline
Caregiver
Sun towers retirement community
09.2023 - Current
Sales Representative- Hybrid
Adecco Temp Agency
05.2023 - 04.2024
Inbound Customer Service Representative-remote
American affordable Drugs
06.2022 - 06.2023
Military
United States Air Force Reserve
10/21/22 - Current
Associate of Science - Criminal Justice
Community College of The Air Force
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